IT Support Specialist

IT Support SpecialistOK Tulsa - Tulsa, OK 74117OverviewSalary Range $50,000.00 - $60,000.00 Salary/yearDescriptionDo you come alive in a world of bits, bytes, and constant problem-solving? Does cracking tough IT issues fire you up? Are you the person who's always chasing the next big tech upgrade and finding smarter ways to use it at work? If you're nodding yes, then you're exactly the kind of powerhouse we've been searching for!We're looking for an IT Support Specialist who thrives on variety, someone who can jump effortlessly between troubleshooting, innovating, and safeguarding our tech landscape. You'll be the go-to expert for resolving hardware, software, network, and security issues across the company. Beyond support, you'll take ownership of our physical and virtual workstations, keeping systems healthy, users productive, and our environment running at peak performance every day.You'll work across both our company-owned and vendor-managed networks, handling everything from routine maintenance to rolling out new software and systems. And because technology never stands still, you'll also serve as our in-house researcher—spotting emerging tools, exploring smarter solutions, and helping us push the business forward with innovation that moves the needle.If you're passionate about technology and eager to make a meaningful impact, join us and help drive the next wave of innovation across our company.Position Summary:The IT Support Specialist provides hands-on technical support to employees and helps maintain reliable, secure technology across Clifford Power. This position troubleshoots hardware, software, and connectivity issues; configures and maintains physical and virtual workstations; and supports business applications, including ERP, CRM, Microsoft 365, and SQL-based systems. Working closely with the IT Director and external vendors, the specialist also assists with server and network maintenance, user onboarding, and technology improvements. Success in this role requires strong troubleshooting skills, clear communication, and the ability to prioritize support needs while keeping employees productive.Essential Job Functions:Configure, deploy, and maintain Windows computers, physical and virtual workstations, printers, phones, and related hardware and software.Troubleshoot hardware, software, and connectivity issues; identify root causes; and implement solutions with minimal disruption to employees.Manage and prioritize support requests through the company ticketing system, document troubleshooting steps and resolutions, and escalate issues to the IT Director or vendors as needed.Maintain user accounts, security groups, access permissions, and device assignments in company directory services, Microsoft 365, and other business systems.Install, update, and troubleshoot Windows operating systems, Microsoft 365 applications, and other company-supported software.Support core business systems, including enterprise resource planning (ERP), customer relationship management (CRM), field service applications, collaboration tools, reporting platforms, workflow automation, and company websites.Assist with server and network maintenance, including file servers, firewalls, VPN access, and endpoint security, in coordination with the IT Director and external vendors.Support employee onboarding, role changes, and offboarding by preparing equipment, configuring access, and updating or disabling accounts as appropriate.Provide user training and guidance on company technology, phone systems, Microsoft 365, and business applications.Maintain technical documentation, support procedures, and hardware and software inventory records.Participate in IT and cross-department projects to improve system reliability, security, and employee productivity.Protect confidential information and follow company requirements for system access, data handling, and information security.QualificationsEssential Behaviors:Strong proficiency in installing, configuring, and maintaining PCs, networks, and related hardware/software components.Solid understanding of computer and network security principles, tools, and best practices.Proven ability to diagnose, troubleshoot, and resolve system issues efficiently and accurately.Effective at organizing tasks, managing priorities, and handling multiple responsibilities simultaneously.Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.Eagerness to learn new technologies and support emerging systems and applications.Basic SQL Server Knowledge: Exposure to SQL Server or similar databases is a plus. Familiarity with T-SQL or related scripting languages is beneficial but not required.Interest in Database Administration: Curiosity about DBA tasks such as backups, performance tuning, and troubleshooting is preferred, though not mandatory.Problem-Solving & Teamwork: Strong analytical skills and a collaborative mindset. Prior team experience is helpful, but a willingness to learn and contribute is what matters most.Skills and Qualifications:A team-first mindset, with a willingness to share knowledge, help coworkers, and work together to solve problems and meet department goals.Proficiency in installing, configuring, and supporting Windows computers, Microsoft 365, and related hardware and software.Working knowledge of network connectivity, user access management, and computer and network security best practices.Strong troubleshooting and analytical skills, with the ability to identify root causes and follow issues through to resolution.Ability to organize tasks, prioritize support requests, and communicate changing priorities and support needs to the team.Strong verbal and written communication skills, including the ability to explain technical concepts to nontechnical users and document solutions clearly.A patient, professional, and service-oriented approach to helping employees with varying levels of technical experience.Ability to take ownership of assigned work while collaborating with coworkers, the IT Director, and vendors, and seeking assistance when needed.Eagerness to learn new technologies and suggest practical improvements to systems and support processes.Familiarity with relational databases, SQL queries, or scripting is a plus. Interest in learning database support tasks, such as backups and troubleshooting, is encouraged but not required.Education Requirements:Completion of High School or equivalent GED is required.Possession of an Associate or Bachelor's Degree is preferable.Experience:A minimum of 3-5 years' experience in the IT field is desired.Ideally, the candidate should have 1-2 years of experience in help desk operations.Physical Requirements:This position will be working primarily indoors in a climate-controlled, smoke-free environment, but also requires the employee to be moving through other areas on a regular basis. From this movement, the employee will encounter varying temperatures from these areas. Normal auto and air travel hazards will apply. The noise level in the work environment is usually moderate but can be higher in other areas.While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.Must have command of sight, hearing, touch and smell. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from computer screens to closed forms.