Administrative Associate

Administrative AssociateChapel Hill, NCAdministrative AssociateBlackman & Sloop Advisors, Inc. | Chapel Hill, NCAbout Blackman & SloopAt Blackman & Sloop, we hire great people and give them a great place to work. We listen to what our employees value, and being a local firm gives us the advantage of flexibility. Our secret to retaining staff is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We are a single-office firm with approximately 45 full-time staff.For 8 years, we've been honored as one of Accounting Today's "Best Accounting Firms to Work For"! We've also been recognized by Business North Carolina as one of the "Best Employers in North Carolina" list for multiple years. Most recently, we are proud to have received the Best Companies Group award for Best Accounting Firms for Women in Chapel Hill.As an independent member of the BDO Alliance, we have access to the resources of BDO USA, LLP, the world's 5th largest accounting and consulting firm. Additionally in April 2024, we made the strategic decision to join Ascend to usher us in our next stage of growth.About AscendAt Ascend, we understand the struggles that accounting & finance professionals face in traditional public accounting firms — from rigid hierarchies, overwhelming workloads, and the elusive work-life balance. It's time for a transformative change. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number; you're a valued member of a community that supports & celebrates your professional & personal fulfillment. Our mission is to transform the public accounting experience into one where work-life harmony is a reality, and where your career advancement is supported by a nurturing network and comprehensive resources.Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today's industry challenges to reach their full potential.The RoleWe are seeking an Administrative Associate to provide dedicated administrative support to one of our three service lines — Tax, Client Accounting & Advisory Services (CAAS), or Audit. This role works alongside a service line team to keep client work moving, deliverables organized, and clients well-served through every stage of the engagement.This is a generalist role designed for someone who could seat effectively in any of our service lines. We hire for the person, not the practice line — initial placement will be based on firm need and where your strengths align best, and the role is structured so Administrative Associates can move across service lines over time as the firm evolves.You will work directly with Partners, Managers, and staff to support client engagements, and you will be a primary point of contact for clients themselves — answering questions, coordinating deliverables, and representing the firm in every interaction. This role reports to the Admin Lead, with strong working relationships with the Partners of your assigned service line.Key ResponsibilitiesClient Engagement SupportServe as a primary administrative point of contact for clients — answering questions, coordinating deliverables, and maintaining warm, professional relationshipsManage inbound client phone calls, emails, and requests for the service line teamCoordinate the flow of client deliverables — tax returns, financial statements, audit reports, advisory memos — through review, signature, and final deliveryTrack engagement status and keep Partners and Managers informed of client activity and open itemsDocument & Deliverable ManagementManage document intake, scanning, and logging for client engagementsSupport production of client deliverables — assembly, formatting, quality checks, and final packagingRoute engagement letters, service agreements, and related paperwork for signature and internal filingMaintain client files and records in accordance with firm standards and confidentiality requirementsClient Setup & OnboardingSupport new client onboarding for the service line — client setup in practice management systems, engagement letter preparation, and initial documentationCoordinate with the Customer Experience team on onboarding execution and client escalationsSupport acceptance and continuance processes as directed by the Admin Lead and service line PartnersDeadlines, Compliance & WorkflowMaintain the service line's deadline and compliance calendar; surface upcoming deadlines to Partners and ManagersTrack engagement workflow and status in CCH Workflow, CCH Axcess, and adjacent systemsCoordinate with the Operations Manager on capacity and scheduling implications of engagement volumeSupport the service line through peak seasons (tax season for Tax, monthly close for CAAS, audit peaks for Audit)Required Qualifications3–5 years of administrative experience in professional services (CPA firm, law firm, or similar preferred)Strong client-service instincts — warm, professional, responsive under pressureExcellent written and verbal communication; comfort as a primary client touchpoint by phone and emailStrong organizational skills and attention to detail — the ability to keep multiple engagements moving without dropping threadsDiscretion and mature judgment when handling confidential client informationStrong proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams) and comfort learning new systemsAbility to work independently in a fast-paced environment with shifting priorities and seasonal demand cyclesEagerness and willingness to adopt and use new technologies, including AI-enabled toolsWillingness and adaptability to work across service lines as firm needs evolvePreferred QualificationsPrior experience in a CPA firm, law firm, or other professional services environmentFamiliarity with CCH Axcess, CCH Workflow, or similar practice management toolsExposure to tax, audit, or client accounting work — even at a high levelExperience supporting multiple partners or senior professionals simultaneouslyFamiliarity with e-signature platforms, document management systems, or client portalsWho We Look ForA career administrative professional who takes real pride in the craft — someone who understands that a well-run engagement is the product of a hundred small acts of care, done consistently and well. Warm and professional with clients, sharp and reliable with Partners, adaptable across service lines. Someone who can hold multiple engagements in their head at once, spot the thing that's about to slip, and quietly handle it before anyone else has to think about it.Location & ScheduleIn-office, Chapel Hill, NC. Full-time, exempt (salaried). Increased hours and flexibility expected during tax season (February 1 – April 15) and extension season (August 1 – October 15), and during service-line-specific peak periods.What We OfferWe hire good people and give them a good place to work. Our secret to keeping them around is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We truly believe that when you succeed, the firm succeeds, and we make sure you have whatever tools you need to make that success possible.Unlimited PTOMedical, Dental, and Vision Insurance401(k) MatchingPerformance Bonus12 Paid HolidaysOff-season Flex FridaysClosed Fridays in JuneProfessional DevelopmentHow to ApplySubmit your information in the application section directly below! This will include:Basic contact informationResume/CV and optional cover letter uploadWork eligibility, credentials, and compensation