Customer Service Representative

Full-Time Tues-Sat 9am-6pm Earn an additional $10 SPIFF for every qualifying bilingual call! Bilingual Customer Service Representative - English/Spanish Southlake, TX ON-SITE Full-Time Tues-Sat 9am-6pm Earn an additional $10 SPIFF for every qualifying bilingual call! Average CSR total annual earnings $45,000-$75,000 Hablas Español? Turn Your Bilingual Skills Into Extra Earnings! At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones—we create exceptional customer experiences. We're looking for energetic, customer-focused bilingual English/Spanish Customer Service Representatives to join our growing team in Southlake. As a CSR, you'll be the first point of contact for homeowners throughout DFW who need HVAC, Plumbing, and Electrical services. You'll listen, identify their needs, answer questions, and help get the right service scheduled—all while providing the friendly, professional experience Berkeys is known for. And your bilingual skills are rewarded eligible team members can earn an additional $10 SPIFF for every qualifying bilingual customer call they handle. If you love talking with people, solving problems, and working in a fast-paced environment where your performance can directly increase your earnings, we'd love to meet you! Your Earning Opportunity Monthly performance SPIFF opportunities Additional $10 SPIFF for every qualifying bilingual call Our average CSR earns approximately $50,000-$65,000 in total annual compensation Your performance matters at Berkeys—and we believe in rewarding it. Why You'll Love Working at Berkeys Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Company-Paid Life Insurance Employee Assistance Program Ongoing training and development Career growth opportunities A supportive, team-oriented work environment What You'll Do As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation. Your day may include Answering inbound customer calls Scheduling HVAC, Plumbing, and Electrical service appointments Helping customers choose appointment times that fit their needs Answering customer questions and providing excellent service Updating customer information and documenting interactions Working closely with Dispatch and Operations to keep schedules running smoothly Following up with customers regarding memberships, maintenance visits, and appointment confirmations Creating positive customer experiences with every interaction What We're Looking For We're looking for someone who is Friendly and enjoys talking with people Positive, enthusiastic, and professional Organized and detail-oriented Comfortable working in a fast-paced environment A strong communicator with excellent listening skills Able to multitask while navigating multiple computer systems Coachable and eager to learn A dependable team player Qualifications High school diploma or GED required At least one year of customer service, call center, hospitality, retail, scheduling, or other customer-facing experience preferred Home services experience (HVAC, Plumbing, Electrical) is a plus—but we'll train the right person! Comfortable using computers and learning new software Bilingual in Spanish highly preferred Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. #J-18808-Ljbffr Berkeys Plumbing, A/C and Electrical