Field Dispatcher

ABOUT GEMINI LEGAL

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The Field Dispatcher's purpose at Gemini is to effectively manage daily field assignments, optimize routes and workloads, and support timely resolution of operational escalations. As a member of the Field Department, the Field Dispatcher is an analytical and proactive contributor focused on maintaining accuracy, compliance, and high performance across the team.

• Location: Remote, based in California
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $24.04 - $30.77 Per Hour

The pay range for this role is $24.04-$30.77 Per Hour. Starting pay for new hires is typically within the lower third of the range: $24.04-$26.28 Per Hour. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

RESPONSIBILITIES

• Provide feedback and improvements regarding team performance, Specialist efficiency, Process Server operations, and departmental challenges.
• Collaborate cross-functionally with departments including Field Supervision, Record Retrieval, Sales, and Client Support to address audits, status requests, and other operational needs.
• Configure and maintain department territory maps using Google Maps or similar tools to ensure accurate, up-to-date coverage areas and balanced workload distribution across regions.
• Monitor and manage daily work distribution based on volume, staffing levels, and geographic proximity to optimize productivity and reduce travel or idle time.
• Assist in department meetings, presentations, and training sessions, including new hire onboarding and ongoing team development.
• Serve as the primary point of contact for field escalations, ensuring prompt resolution of urgent or complex issues in collaboration with supervisors, field staff, and support departments.
• Monitor and audit TripLog data to ensure accurate mileage reporting, adherence to company policy, and identification of trends or discrepancies affecting operational costs.
• Support field territory management and calculate relevant team performance metrics to drive data-informed decision-making.
• Identify and recommend process or departmental improvements, supporting a culture of innovation and continuous improvement.
• Participate in departmental audits, including quality, metric, and compliance audits, ensuring accuracy and accountability of reported data.
• Support and engage in Kaizen and other continuous improvement initiatives, helping streamline workflows and enhance performance.
• Exhibit mastery of established processes and serve as a resource for peers, fostering collaboration and team development.
• Take ownership of additional tasks and responsibilities as assigned, demonstrating flexibility and a proactive approach to evolving business needs.
• Other duties as assigned.

Requirements

WHAT YOU BRING

Education and/or experience:

• A High School diploma or a GED is required
• 9+ months of experience in a related position or within Operations

Skills:

• Skilled in configuring, maintaining, and updating digital territory maps for efficient field coverage.
• Ability to analyze volume and staffing data to allocate work effectively and balance field assignments.
• Strong organizational skills to manage daily scheduling, routing, and communication with Process Servers across California.
• Uses data and reporting tools (e.g., TripLog, dashboards, spreadsheets) to ensure accuracy in data entry, mileage tracking, identify trends, and improve efficiency.
• Responds quickly and effectively to operational challenges and service escalations.
• Proficient in shifting priorities, volumes, and territory changes to maintain a consistent workflow.

Technology:

• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

FUNCTIONAL REQUIREMENTS

• Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:
• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 6-8 hours/day)

WHAT YOU'LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Tuition reimbursement program
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name
• Employee recognition program

Salary Description


$24.04 - $30.77 Per Hour