Field Customer Associate

Job Description

Job Description

Company Overview :  Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Role Overview: 

The Field Clinical Coordinator plays a key role in supporting healthcare professionals,primarily nurses, to ensure the effective utilization of clinical systems and devices. This position involves facilitating seamless device installations, guiding staff on proper usage and best practices, and providing on-site support for technical troubleshooting and operational issues

Training & Assistance for Nurses & Care Teams

• Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
• Ensure compliance with facility protocols and company guidelines during device use
• Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
• Support nursing teams in performing basic patient reviews for stable patients
• Maintain strong clinical understanding, communication, and bedside interaction skills

On-Site Troubleshooting & Technical Support

• Respond promptly to service requests to resolve device malfunctions or connectivity issues
• Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
• Replace or maintain faulty devices to ensure uninterrupted clinical operations
• Ensure all necessary firmware updates are applied to keep devices performing optimally

Device Installation & Setup

• Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
• Ensuring proper device calibration, pairing, and network connectivity
• Performing initial setup tests to verify full functionality before leaving the site

Compliance & Safety Adherence

• Compliance with HIPAA regulations and company policies to ensure patient dataprivacy.
• Adherence to safety protocols when handling medical-grade electronic devices.
• Verification that devices meet hospital infection control standards before and after installation.
• Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.

Documentation & Reporting

• Log all installation, troubleshooting, and repair activities in the system.
• Timely reporting of recurring issues to engineering or product teams for improvement.
• Maintenance of detailed service logs, customer interaction records, and resolution statuses.

Inventory & Maintenance Management

• Maintain an inventory of devices, replacement devices, and peripherals.
• Track device deployment, retrievals, and replacements in the system.
• Ensure proper storage and transportation of devices to prevent damage.

Communication Coordination

• Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
• Providing actionable feedback to product development teams based on field observations.
• Relaying customer complaints and suggestions to higher management for resolution and process improvement.

Certifications & Skills:

• Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
• Valid driver’s license and willingness to travel frequently.

Experience:

• Minimum 2–3 years’ experience in clinical coordination, medical device
• installation, or healthcare technology support.
• Experience working in healthcare environments, preferably skilled nursing facilities.

• This role requires frequent travel within assigned regions.
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Excellent communication and interpersonal skills.
• Ability to train and guide clinical staff effectively.
• Strong troubleshooting and technical problem-solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently in the field while managing multiple priorities.

About Dozee (

Vision & Mission

Save Million lives with Health AI

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.

Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries . Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours. 

Videos

Science Behind Dozee : Ballistocardiography & Artificial Intelligence

100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study

Dozee saves life of a mother at home

Leading Healthcare Game changers work with Dozee

Introducing Dozee VS

Dozee Shravan - A clinical grade RPM service

Dozee in News:

Bloomberg - Oct 21, 2024

From AI Beds to Remote ICUs, Startups are plugging India's health Gaps

News18 - Oct 26, 2024

Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'

Analytics India Magazine - Oct 29, 2024

Dozee Harness AI for Personalised Patient Care

ET HealthWorld - Sep 16, 2024

We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?

BW healthcareworld - Oct 29, 2024

Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance

- A tertiary care hospital study published in JMIR , validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance , and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift , improving workflow efficiency and allowing more focus on patient care.

- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer , and there was a 43% increase in time for direct patient care.

- Research by Sattva , an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives , reduce nurses’ time for vital checks by 80% , and decrease ICU average length of stay by 1.3 days.  

Key Highlights

Founded : October, 2015

Founders : Mudit Dandwate, Gaurav Parchani

Headquarters : Bangalore, India \u007C Houston, USA \u007C Dubai, UAE

Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

Stage : Series A+

Team Strength : 280+

Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home

Certifications & Accreditations :

ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

Achievements

- Forbes India 30 under 30

- Forbes Asia 100 to Watch

- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

- BML Munjal Award for Business Excellence using Learning and Development

- FICCI Digital Innovation in Healthcare Award

- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award

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Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.