The Penrose Room - Supervisor

The Penrose Room - Supervisor

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Food and Beverage team, you will be responsible for supervising and coordinating activities of dining room employees engaged in providing courteous and rapid service to diners by performing the following duties.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Oversees shift operations in The Penrose Room offering fine dining service
• Trains and monitors dining room employees for excellent service.
• Schedules dining room staff to ensure service delivery
• Checks reservations for special parties and verifies complete instructions for said parties.
• Presents menu to the guest, offers recommendations and description for the purpose of assisting and upselling the menu.
• Assists waitstaff in retrieving items from the kitchen and bar, serving when necessary.
• Assists the bartender as needed.
• Adjusts complaints regarding food or service.
• Ensure station and sidework are complete prior to staff leaving.
• Responsible for the training and orientation of new employees.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); or one to two years related experience and/or training; equivalent combination of education and experience will be considered.
• Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook)
• The employee is occasionally required to lift/pull/push up to 100 pounds.
• Enthusiastic, friendly, and energetic team member who works well with others
• Willingness to work in a fast-paced, team-oriented environment
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits):

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.