Starbucks Manager

Kessler Hospitality is a portfolio of artistically inspired boutique hotels located across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. The newest development, Kessler Richmond Hill, will open in late 2026 and includes a 100‑room Courtyard by Marriott and a 100‑room Residence Inn by Marriott, complemented by a new Starbucks outlet. Location Kessler Richmond Hill is a master planned development anchored by a dual branded hotel – a 100‑room Courtyard by Marriott and a 100‑room Residence Inn by Marriott. Set to open in late 2026, the new development brings Kessler’s signature blend of elevated design, artistic inspiration, and best‑in‑class Southern hospitality to one of Georgia’s fastest‑growing communities. Just a short drive from Savannah, this new destination blends convenience with character — offering a stay that feels both nostalgic and entirely new. Perfectly positioned along the I‑95 corridor, the hotel is designed for today’s traveler — welcoming families, business travelers, and road‑trippers alike. As Richmond Hill continues to grow with a new high school, hospital, and manufacturing hubs, the hotel will also offer flexible meeting space for both corporate and community events. Also included in the development is a new drive‑through Starbucks — set to open in late 2025 — adding even more convenience for guests and locals alike. Overview The Starbucks Manager is responsible for coordinating, supervising, and directing all aspects of the coffee shop’s operations while maintaining a profitable outlet and high‑quality products and service levels. The manager is expected to promote business ideas, reduce employee turnover, manage revenue and payroll budgets, and meet productivity goals while keeping quality consistently high. Responsibilities Oversee all aspects of the daily operation of the outlet. Supervise outlet personnel. Respond to guest complaints in a timely manner. Work with other F&B managers and keep them informed of issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. Prepare and submit required reports in a timely manner. Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans. Monitor quality of service in F&B outlet. Assist in menu planning and preparation. Ensure compliance with all local liquor laws, and health and sanitation regulations. Ensure compliance with SOPs in all outlets. Ensure compliance with requisition procedures. Be visible on the floor and assist staff as needed during each meal period. Conduct staff performance reviews in accordance with Highgate Hotel standards. Ensure the training of employees on SOPs and technical job tasks. Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc. Interview candidates for front‑of‑house F&B positions and follow standards for hiring approvals. Complete tip reporting. Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three‑meal concept standards. Ensure overall guest satisfaction. Qualifications Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times. #J-18808-Ljbffr Kessler Collection