Claims Support Supervisor - Auto Insurance

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Claims Support Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Claims Support Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. This postion offers remote work in the South East Region.SCOPEThe Claims Support Supervisor leads licensed adjusters who provide elevated claim service, explain coverage and liability information, process first-party claim payments, and make decisions that move insured losses toward closure. The supervisor provides operational direction, quality oversight, coaching, and escalation support while ensuring work remains within team authority. Matters requiring upper-level investigation, complex coverage determinations, negotiation, or settlement with claimants are referred to the appropriate adjusting staff.KEY DUTIESLead, coach, and support a team of licensed fast track adjusters serving as elevated points of contact for policyholders and claimantsOversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claimReview, Approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level serviceReview and approve payments, and letters to parties to ensure accuracy and complianceHandle supervisor escalation calls and activities as neededReview and approve fault ratings and coverage resolutions as neededProvide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authorityHandle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjusterAudit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standardsMonitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concernsConduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on timeManage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closureServe as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvementsQUALIFICATIONSHigh school diploma or equivalent; associate degree preferredActive Florida 6-20 All-Lines Adjuster license in good standing is requiredPrior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferredStrong communication, organization, analysis, coaching, and conflict-resolution skills with sound independent judgmentBilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applicationsBENEFITS401(k) Retirement Savings Plan with employer matchComprehensive Medical, Prescription Drug, Vision, and Dental InsurancePaid Time Off, Holidays, and Leave programsFlexible spending accountsBasic Life Insurance and Voluntary Life/ADDShort Term and Long-Term DisabilityUAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.J-18808-Ljbffr