Desktop Support Technician | KVNY

At Clay Lacy Aviation , we've built a legacy of excellence by combining innovation, safety, and exceptional service. We're looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.


Position Summary

At Clay Lacy Aviation, the IT Service Desk Technician plays a critical role in delivering exceptional technology support across the organization. In this role, you will provide responsive end-user support, troubleshoot hardware, software, and peripheral devices, and help ensure a seamless technology experience for employees. You will be responsible for resolving technical issues, configuring and deploying systems in accordance with company standards, and maintaining accurate records of IT assets, equipment, and software licenses. The ideal candidate is service-oriented, technically proficient, and committed to delivering a high level of customer support in a fast-paced aviation environment.


Location: Van Nuys, CA (KVNY)

Compensation: $30.50 - $41.02 per hr; eligible for comprehensive benefits package.


Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

• Be able to manage cloud-based and on-premises support systems, including application implementation.
• Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests, etc.)
• Work on projects as business needs demand or require
• Collaborate with IT team members on new ideas, pending issues, share ideas of process, and procedural improvements.
• Follow and implement security policies and protocols, document procedures, and other related IT processes.
• Share in on-call rotation duties, providing 24×7 subject matter expertise in support of global workforce as needed.

Competencies & Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to listen, interpret needs, and explain technical concepts to non-technical users.
• Demonstrated troubleshooting, problem-solving, and analytical skills with the ability to research, diagnose, and resolve technical issues efficiently and effectively.
• Highly adaptable and flexible, with the ability to support changing business priorities and varying technology needs across operational, professional, and executive teams.
• Strong attention to detail and commitment to delivering a consistent, high-quality end-user experience.
• Ability to manage multiple priorities while maintaining a high level of service and professionalism.
• Hands-on experience with Microsoft Active Directory, Microsoft 365, and Microsoft Entra ID.
• Experience supporting enterprise SaaS applications.
• Mobile device management (MDM) experience is a plus.

Required Education and Experience

• Associate's degree in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred. Equivalent combination of education and experience may be considered.
• Minimum of 2 years of experience in Help Desk, IT Service Desk, or end-user support roles.
• Minimum of 3 years of experience supporting Microsoft Windows, macOS, and Apple iOS operating systems.
• Minimum of 3 years of experience utilizing ITIL-based systems for incident, service request, and asset management.
• Minimum of 2 years of experience supporting VoIP phone systems.
• Experience administering and supporting Microsoft Windows-based environments required.
• Certifications such as CompTIA A+, Microsoft, ITSM, or HDI are highly preferred.
• Must be able to successfully pass pre-employment drug screening and background checks.

Benefits and Culture

Clay Lacy Aviation offers a comprehensive benefits package designed to support our employees' health, well-being, and peace of mind. Benefits include medical, dental, and vision coverage; a 401(k) retirement plan; paid time off and paid holidays; loss of license insurance; pet insurance options; and additional wellness resources.

Our culture is service-driven and collaborative, grounded in excellence, care, accountability, and trust, while supporting our teams in a fast-paced, high-responsibility environment. We foster teamwork, promote responsibility, and create an environment where employees can perform at their best while delivering consistently high standards of service.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.


Equal Employment Opportunity (EEO) Statements

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.