Desktop Support Technician

Shift: Monday to Friday, 9:00 AM – 5:00 PM About the Role We're seeking an experienced Desktop Support Technician (Level 2) to join a dynamic IT support team in Burbank, CA. This is a full‑time onsite role supporting multiple buildings within walking distance of each other. You’ll be providing technical support across Windows and macOS environments and playing a key role in end‑user satisfaction. Ideal candidates will have strong troubleshooting skills, excellent communication, and experience supporting enterprise environments. Key Responsibilities Deliver day‑to‑day technical support for desktops, laptops, mobile devices, and peripheral hardware. Troubleshoot and resolve issues related to Windows 10/11 and macOS operating system. Install, configure, and update applications and operating system. Provide Level 2/3 support and guidance to junior technicians and end‑user. Manage and resolve tickets using tools like ServiceNow. Support various onsite services including equipment deployments, pick‑ups, and user moves. Assist with project‑based assignments requiring elevated technical expertise. Coordinate with other technical teams for escalations and specialized support. Drive to nearby office locations as needed (mileage reimbursed). Required Qualifications 3+ years of hands‑on desktop support experience in a mid‑to‑large enterprise. Proficiency in Windows 10/11, Microsoft 365, and common enterprise tools. Experience with SCCM for patch management and software deployment. Familiarity with ticketing systems (e.g., ServiceNow). Working knowledge of macOS and iOS. Strong understanding of networking basics (IP, DNS, VPN, Wi‑Fi). Knowledge of Active Directory, LDAP, and BitLocker. Excellent communication and documentation skills. Strong time management and customer service skills. Associate or bachelor’s degree in IT or related field (preferred). #J-18808-Ljbffr