Busser

Busser Position

A busser is in charge of set up and clean-up for all guests in the restaurant. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities include:

• Clear and set tables, assist servers at all times especially with water and bread service, set up preparation areas such as stock side stations with linens, polished glassware and silverware. Assist in folding napkins for service.
• Clean side stations such as bread bins, refrigerators and coffee area. Maintain coffee and iced-t throughout service as well as loading bread into warmers at the beginning of lunch and dinner shifts.
• Ensure linens are brought back to linen department several times during shift.

Skills required include:

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment and adept to multitasking.

Physical demands include:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success criteria include:

• Team Player
• Guest Focused
• Delivers their Best
• Composed
• Trustworthy and responsible
• Time Management
• Listening

Grooming standards require all employees to maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.