City Valet Manager - Louisville

Valet City Manager

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Position Summary

The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.

Primary Objective

To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintaining a safe and professional work environment across all valet locations.

Duties and Responsibilities

Operations Management

Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. They develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. The role also involves implementing strategies to optimize traffic flow, space utilization, and overall service efficiency.

Staff Leadership and Development

Responsible for recruiting, hiring, training, and managing valet supervisors, attendants, and operational staff. They ensure employees meet performance expectations, appearance standards, and customer service protocols. The role includes conducting staff evaluations, providing coaching, implementing development programs, and addressing staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.

Financial and Revenue Management

Monitor and analyze financial performance, including revenue, expenses, and profitability. They oversee cash handling, reporting, and compliance with financial procedures. This role involves identifying opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as preparing and presenting financial reports and forecasts to senior management.

Client and Business Relations

As the primary point of contact for property owners, business partners, and municipal stakeholders. They address client concerns, negotiate contracts, and maintain strong professional relationships. The role involves developing strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.

Customer Experience and Service Quality

Ensure all valet locations provide exceptional customer service focused on guest satisfaction. They monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.

Compliance and Safety

Ensure adherence to local parking regulations, permits, and legal requirements. They enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.

Technology and Equipment Management

Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology and identify and recommend technology upgrades to improve efficiency and service delivery.

Travel and Communication

Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities

Other tasks may be assigned as needed to support the company's overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meeting, may be required.

Knowledge, Skills, and Abilities

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

A bachelor's degree in business, Hospitality, Management, or a related field is preferred but not required. Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.

Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization.

The City Manager must also demonstrate excellent client relationship management skills, with experience in contract negotiations and business development. Familiarity with local parking laws, permits, and compliance regulations is essential to ensure efficient, legal, and seamless operations.

Certificates and Licenses

A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Advanced Client Management Skills

This role requires advanced client management skills, focusing on building and maintaining strong relationships. Success relies on effective communication with stakeholders, understanding their needs, and quickly resolving issues. The ability to anticipate client requirements, coordinate responses across multiple locations, and adjust strategies as needed is key to ensuring client satisfaction and fostering long-term partnerships.

Effective Training and Leadership Skills

A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.

Payroll Management

Expertise in managing payroll focused on scheduling and overtime control. The ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency supports the role's aim to optimize labor costs.

Technological Proficiency

A solid grasp of relevant technology, particularly in PMC's revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.

Excellent Communication and Reporting Skills

Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.

Adaptability and Flexibility

The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.

Work Environment

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands

Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness