Community Manager - SHI

Job Description

Job Description

Company Overview

At Allied Residential, we don't just manage properties-we build communities. Since 1987, we've been creating vibrant living spaces across the Puget Sound and beyond. Our team thrives in a culture of growth, integrity, and collaboration. With professional training, career advancement, and a supportive environment, we empower our people to lead with purpose and make a lasting impact.

Position Summary

The Community Manager is responsible for the overall management, operations, and success of an assigned community. This includes maximizing occupancy, ensuring exceptional resident satisfaction, overseeing financial performance, and leading the on-site team. The Community Manager fosters a positive community environment, ensures operational excellence, and maintains compliance with company policies and applicable laws.

Key Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and required training sessions.

Qualifications

• Six months to one year of property management or related experience, or an equivalent combination of education and experience.
• Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).
• Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.

Compensation and Benefits

• We offer a competitive wage based on experience, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• 152 hours (19 days) of Paid Time Off (PTO) annually, plus carry-over up to 120 hours and longevity PTO at 6 and 10 years.
• 9 paid holidays.
• Comprehensive health benefits including medical, dental, vision, life, and disability-effective the 1st of the month after 60 days.
• Health Savings Accounts and Flexible Spending Accounts.
• Employee Assistance Plan.
• 401(k) with employer match (25% of contributions up to 4% of eligible pay).
• Continuous professional development and advancement opportunities.
• Schedule is Monday-Friday, 8am-5pm. 

Equal Opportunity Employer

Allied Residential proudly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Mission Statement

Creating Communities | Exceeding Expectations

 

If you're ready to lead a dynamic team, elevate the resident experience, and drive community success, we invite you to apply and be part of a company where your leadership truly makes an impact.