Consumer Bank Shopping - Product, Senior Associate

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

 

As a Senior Product Associate on the Consumer Bank Shopping team, you will support the product development lifecycle by contributing to the discovery, planning, and delivery of solutions that address customer and business needs, specifically for the customer and banker experiences. You will partner closely with product managers, technology teams, and marketing to gather insights, analyze product performance, and help execute strategic product initiatives, utilizing your deep understanding of how to get a product off the ground. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

 

Job responsibilities

• Support the development and execution of product strategy and roadmap initiatives
• Collect, analyze, and interpret product performance metrics to support decision-making.
• Participate in product planning activities and assist with the execution of product initiatives and launches 
• Maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Be a center for knowledge – The candidate has deep curiosity and interest in maintaining product controls, monitoring, setting the standard for the team as it relates to our controls environment and ability to drive and strengthen the control framework
• Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders, and data analytics to drive decision making  
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically.  Craft the narrative and cadence for different partner and stakeholder audiences. 
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
• Be the focal for audits and operational excellence across the organization

 

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product or a relevant domain area
• Knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer journey & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer & control needs into clear product delivery or technical requirements.
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team - leading by example and instilling a culture of togetherness
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
• Experience working in acquisition, digital products, online and mobile platforms, and product controls
• Has a keen sense of focus on monitoring tools that lead to the overall success of our platform

 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field 
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.