Clinic Patient Access Representative

Job Title

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Key Position Details

• FTE 1.0 (80 hours per two week pay period)
• 8-hour day shift
• No weekends
• Mental Health and Addiction department

Job Description

Provides scheduling support and coordination of appointments.

• Schedules all appointments for services in or outside of the system preferably in person.
• Coordinates other services needed, medical records and other pertinent information including patient education materials.

Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.

• Facilitates requests for billing related items such as price estimates or itemized statements.
• Processes all incoming calls and correspondence regarding billing issues and service questions.

Provides first resolution regarding patient complaints.

• Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
• Assists with patient account adjustments such as updating patient demographics and insurance information.
• Responds to billing and quality of care issues, complaints, or concerns.
• Documents all contacts with patients or clients as needed.

May complete prior authorization, referrals, complex specialty scheduling and manage work queues.

Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• Medical Reception or equivalent program
• 0 to 2 years of previous scheduling experience with electronic medical record

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.