Information Technology Support Specialist
Alcor Solutions, Inc.
We are hiring an IT Support Specialist (Level 2) who will provide IT support services to employees with information technology issues and requests involving Windows, Mac or Mobile devices; local and SaaS applications; network and enterprise IT services. Major responsibilities include coordinating with internal stakeholders to troubleshoot and resolve IT end user service issues, managing and maintaining incident information, and identifying incident and problem trends, participating in change management and project tasks under supervision. This person will work closely with other IT teams to ensure the highest levels of operational excellence and employee satisfaction.
Specific Duties and Responsibilities
- Provide solutions to technical issues for in-scope IT Services.
- Maintain the IT ticketing system ensuring that open tickets are resolved or escalated within defined SLAs.
- Coordinate and respond to incoming IT Service Requests across multiple real-time intake channels (service portal, e-mail, chat, phone, walk-in).
- Coordinate new PC builds/break fixes/deployments for both production lines and end users.
- Effectively triage incoming requests, including identification of appropriate routing for a service request.
- Maintain inventory of laptops, desktops and other personal computer devices; recommend purchases based on anticipated needs.
- Manage user and computer accounts for the domain and IT services.
- Comply with quality system regulations, standards and procedures.
- Coordinate day to day operations for any external service providers managed by IT.
- Actively participate as a Global IT member and participate on Global Projects when needed.
Position Qualifications
Minimum education and experience:
- Bachelor’s degree with 5+ years of IT support experience, or an equivalent combination of education and experience.
- Good oral and written English communication skills.
- Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups.
- High level of proficiency in standard office software tools (Microsoft Office and Mac) , AV applications, VPN, and Wi-Fi.
- Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC's.
- Experience in using ServiceNow ITSM for Incidents and Request Management.
- Focused on problem solving using effective troubleshooting and problem-solving skills.
Additional qualifications:
- Microsoft and ITIL Foundations Certifications are a plus.
- Experience in a manufacturing environment very helpful.
- Strong interpersonal communication skills, a high degree of accuracy and attention to detail.
- Ability to prioritize assignments while working on various projects simultaneously.
- Resilient in the face of continual change, able to handle high demands and unfamiliar situations.
- ...Team The IT Services and Support team is responsible for... ...Role As an IT Support Specialist, you will be the first point... ...status, disability, genetic information, or other applicable legally... ...secure and protected information technology systems and related data...SuggestedWork at officeRelocation package
$100k - $145k
...IT Support Specialist The Sage Group's clients is looking for an in-house IT Support Specialist... ...Specialist to support firm's growing technology needs across San Francisco and New... ...has earned their bachelor's degree in information technology, computer science, or related...SuggestedFull timeWork at office1 day per week$90k - $125k
...collaborative Data Systems Administrator & Support Specialist to join our community. This role... ...the core functionality of our Student Information System, Blackbaud, ensuring data security... ...Director of Education and Information Technology, the Data Systems Administrator takes...SuggestedFull timeLive out- A leading technology company based in California is seeking a skilled IT Support Analyst to provide desktop, software, and network support services. The role emphasizes excellent customer service and the ability to resolve technical issues promptly, both remotely and on...SuggestedRemote job
$29 per hour
...Behavior Support Specialist Job Description: Overview: The behavioral technician plays a critical role in assisting the... ...Maintain accurate and up-to-date behavior data and other relevant information for all students. Ensure confidentiality and...SuggestedContract work$21 per hour
...Peer Support Specialist - Mental Health 121 Job Category: Direct Care Requisition Number: PEERS028969 Posted: March 20, 2026 Full... ...Insurance, 401K, Employee Stock Ownership Plan For more information visit: Join Our Compassionate Team Telecare's...Hourly payFull timePart timeRelocation packageMonday to FridayShift workNight shiftWeekend workDay shift$56k - $96.4k
...various permanent and temporary disabilities. The Disability Support Specialist (DSS) is independently responsible for initial student... ...registration functions for the department, including inquiries, informational meetings, and registration meetings. This includes initial...Permanent employmentTemporary workLocal areaWork visaAfternoon shift$1,000 per month
...STUDENT SUPPORT SPECIALIST (EVENINGS and WEEKENDS REQUIRED) A Day in the Life: The Student Support Specialist collaborates with students to help them become well-rounded, informed citizens who can live independent and self-sufficient lives as well as navigate the...Full timeTemporary workPart timeCasual workInternshipPrivate practiceWork at officeLocal areaFlexible hoursAfternoon shift- ...A remote travel support company is seeking an Online Travel Support Agent to assist clients with travel inquiries and reservations. This role involves providing excellent customer service, managing bookings, and troubleshooting issues to ensure a positive travel experience...Remote workFlexible hours
- ...Sawmilldcllc is seeking a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote role, you will support travelers before, during, and after trips to ensure a positive experience. Ideal candidates will have strong customer...Remote workFlexible hours
$30k - $70k
A leading travel agency in California seeks a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries and assisting with bookings and changes. The ideal candidate excels in communication and has...Remote work- ...leading travel services company is seeking a dedicated Remote Travel Customer Representative. In this fully remote role, you will support travelers by answering their queries and providing essential trip assistance. Ideal candidates are organized, detail-oriented, and...Remote workFlexible hours
- LifeLong Medical Care in Berkeley, California, is seeking a Desktop Support Analyst to provide both remote and on-site technical assistance. The successful candidate will have at least 3 years of experience in desktop support and strong problem-solving skills. Your responsibilities...Remote job
- Education Unlimited, based in Berkeley, CA, seeks two motivated individuals to join our Admissions Team. In this role, you will support our Director of Admissions by answering parent inquiries, processing applications, and managing student files. The ideal candidate has...Flexible hours
$80k - $110k
A leading information archiving company in San Francisco is seeking a Desktop Support Specialist - L2 to provide technical support for desktop workstations and corporate applications. The ideal candidate has 3-5 years of experience in troubleshooting and repairing desktops...- ...Job Description Job Description POSITION SUMMARY The Clinic Support Specialist plays a key role in supporting clinical operations and ensuring a seamless patient experience. This position provides both administrative and clinical assistance, helping to maintain...Work at office
$22 - $23 per hour
...skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to... ...first calls and dispatches removal teams Collects vital information, files death certificates and insurance claims Schedules appointments...Part timeCasual workWork at officeLocal area$15.5 per hour
...Agent in California. The role involves assisting passengers during boarding and disembarking, operating the Jetway, and providing support to customers with special needs. Candidates must successfully complete training and be able to lift 70 pounds. Benefits include paid...Hourly pay$110k - $130k
...in San Francisco seeks an experienced Enterprise Customer Support Specialist to enhance client interactions and troubleshoot complex issues... ...customer support experience and familiarity with AI technologies. You will advocate for Enterprise Pro customers, ensuring their...$25 - $30 per hour
Job Description About the Role We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly...Remote work- A large global law firm is seeking an Office Technology Specialist to provide technical assistance for office equipment and support services. The ideal candidate will have over 3 years of experience, including data management, and demonstrate proficiency in Microsoft Office...Work at office
- A regional support center in San Francisco is looking for a Technical Support Assistant to provide essential IT support during onboarding and offboarding processes. Responsibilities include managing account creation, hardware/software setups, and offering help desk assistance...Local area
$25 - $30 per hour
CareerSwift is seeking a Help Desk / IT Support Specialist to join their remote team. In this role, you will be responsible for managing support tickets, troubleshooting hardware and software issues, and maintaining user access permissions. Ideal candidates should have...Remote jobHourly pay$75k - $85k
A nonprofit solutions provider is seeking a dedicated Data & AI Specialist in San Francisco. This role involves supporting customers in achieving fundraising goals through detailed guidance and proactive communication. Ideal candidates will have 1-2 years in customer support...- OpenAI is seeking an IT Support Specialist to join our team in San Francisco. This role involves serving as the first point of contact for hardware, software, and network issues. Responsibilities include troubleshooting support requests, managing vendor relationships,...RelocationRelocation package
- The Sage Group is seeking an IT Support Specialist in San Francisco to handle technology needs for their law firm clients. The role requires a bachelor's degree and 3-5 years of experience in IT support, providing essential troubleshooting and support for staff across...Work from home
- The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also... ...well as other workstations & end user technologies Strong Organizational & Customer Service... ...urgency and ability to make quick and informed decisions Tolerance for ambiguity in a...Local areaRemote work
$82.8k - $116.3k
...working, and provide space for supportive colleague communities via... ...society forward. For more information about the Haas School of... ...pedagogy and advanced educational technology. Our mission is to lead the... .... Partners with support specialists to assist in the delivery of...Full timePart timeFlexible hours- ...A customer service organization is seeking a Remote Customer Service Specialist for a fully remote position, allowing flexibility and a balanced work-life environment. This role involves handling client calls, setting up appointments, and advising clients on services...Remote work
- ...organization is seeking an experienced IT Support Supervisor to lead a remote team... ...IT Support Supervisor will oversee specialists responsible for developing, configuring... ..., Computer Science, Business, Information Technology, or a related field OR High school...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Information Technology Support Specialist. Be the first to apply!
- support representative Oakland, CA
- support specialist Oakland, CA
- laboratory support specialist Oakland, CA
- family support specialist Oakland, CA
- student support specialist Oakland, CA
- family support officer Oakland, CA
- information technology support specialist Oakland, CA
- recruiting support specialist Oakland, CA
- event support specialist Oakland, CA
- application support associate Oakland, CA


