Associate I, Document Services

Mailroom Associate

Become an everyday champion and build a career where your impact fuels financial progress.

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

This role is primarily responsible for the handling of incoming and outgoing mail, return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail and return mail, preparation, processing and forwarding of outgoing mail and determining, affixing, and recording postage on registered mail/packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As an Associate in the mailroom, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.

Essential Functions

• As assigned, track incoming mail, return mail, correspondence, checks, etc., and processes incoming/outgoing overnight packages
• Review, sort, and prepare incoming mail to be forwarded for imaging
• Assists other departments as needed
• Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
• Handles the printing, folding, and stuffing for outgoing correspondence to customers
• Processes ad-hoc scanning requests as received by other operational areas
• Performs delivery of mail to appropriate personnel and departments as needed
• Captures and destroys returned cards
• Fulfills special mailing requests as needed from other departments
• Adheres to the regulatory timeframes and controls within the department and business unit
• Other functions and duties as required by management/evolving needs of the department.

Education and Experience:

• High School Diploma or its equivalent education required
• One (1) year of related operations, support, or mailroom experience highly desirable
• One (1) year of credit card or banking industry experience is a plus
• Experience working with computers is required

Summary of Qualifications:

• Must be able to work under pressure along with solid time management and problem-solving skills
• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under pressure; flexibility and willingness to work at a rapid pace
• Ability to understand and carry out oral and written instructions
• Ability to compose simple correspondence
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Must be able to complete work within required timeframes
• Must problem solve in an effective and efficient manner
• Must demonstrate strong verbal and written communication skills

Work Environment/Physical Demands:

• Due to the work requirements of this role, it is performed 100% onsite with no possibility for remote work. The ideal candidate will work from the Woodbury, NY office location.
• Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.

The salary range for this position, if located in NY Metro/NY state is $17.00 to $22.00 hourly. However, please note that the salary range will vary for other geographic areas.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package - Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.