Medical Administrative Assistant

Job Description

Job Description

Job Title: Medical Administrative Assistant

Responsibilities

• Assist patients with check-in and check-out procedures, including completing all required forms and verifying that documentation is accurate and complete.
• Utilize ModMed as the primary electronic medical record (EMR) system to maintain, update, and retrieve patient records.
• Maintain and update patient medical histories and records with a high level of accuracy and confidentiality.
• Handle incoming calls from patients, route calls to the appropriate personnel, and respond to patient inquiries in a professional and timely manner.
• Manage a high volume of daily calls, typically handling approximately 70–100 patient calls per day as part of the department team.
• Verify patient insurance coverage prior to visits and procedures to support accurate billing and a smooth patient experience.
• Process insurance claims, create invoices, and manage patient billing in coordination with office and clinical staff.
• Provide patients with clear information on treatments, medications, and post-procedure care as directed by healthcare providers.
• Order and manage medical supplies and equipment, ensuring adequate stock and timely replenishment.
• Work closely with healthcare providers and other staff to support efficient patient flow and coordinated office operations.
• Organize daily workload, prioritize tasks effectively, and adapt to changing needs, especially on high-volume days such as Mondays.
• Demonstrate strong interpersonal and communication skills, maintaining a positive, affirming attitude toward patients and colleagues at all times.

Essential Skills

• Experience working as a medical receptionist or in a medical front office role.
• Hands-on EMR experience, with the ability to learn and effectively use ModMed (the EMR system used as of August 2025).
• Previous experience in an orthopedic setting is strongly preferred.
• Strong medical terminology knowledge to support accurate documentation and effective communication with patients and providers.
• Proven ability to provide high-quality customer service and patient service in a healthcare environment.
• Ability to organize workload, manage multiple tasks, and prioritize responsibilities in a busy office.
• Excellent interpersonal and communication skills, with a positive and affirming attitude toward patients.
• Comfort working with patient records, billing information, and insurance details while maintaining confidentiality and accuracy.

Additional Skills & Qualifications

• Experience using ModMed or similar EMR platforms.
• Prior experience in an orthopedic practice or specialty medical office.
• Demonstrated ability to thrive in a high-volume call environment as part of a collaborative team.
• Strong attention to detail when updating medical histories, processing insurance claims, and managing billing.
• Comfort working closely with a variety of healthcare professionals across multiple offices in a larger network.
• Interest in continuous learning and openness to guidance from providers who are eager to teach.

Work Environment

This position is based in a medical office environment within a larger local network of seven offices in New Jersey, offering a small-group feel while being part of a broader team of more than 80 employees across all locations. You will work standard office hours, completing an 8-hour shift within those hours, with no weekend or evening work required for this role. Mondays are typically the busiest day, and the department consists of eight team members who collectively handle approximately 70–100 patient calls per day. The practice uses ModMed as its EMR system and operates as an orthopedic-focused setting, with providers who are friendly, approachable, and eager to teach. The culture emphasizes collaboration, strong team bonds, and professional growth, supported by benefits such as 401(k) matching, generous paid time off packages, and regular bonding activities, including a yearly party. Once converted to a permanent role, you will be eligible for two work-from-home days, reflecting a flexible and supportive work environment. Dress is consistent with a professional medical office setting.

This is a Contract to Hire position based out of Sparta, NJ.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sparta,NJ.

This position is anticipated to close on Jul 6, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.