General Manager

Description

The Edgewater is Seattle's only overwater hotel where rock'n'roll history meets Pacific Northwest luxury. We are a part of Noble House Hotels and Resorts, a curated collection of one-of-a-kind hotels, resorts, and adventures. We provide our guests with exceptional service and memorable experiences.

With 223 guest rooms, a view of the Space Needle, and proximity to the newly redesigned Seattle Waterfront, The Edgewater is truly a gem of the Emerald City!

Our Culture and Values The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all," and neither are our team members. At the Edgewater Hotel, our team is our greatest asset, and this is reflected in our core value of Come as You Are. We are a group of individuals that share a passion for hospitality, let our personalities shine, and like to have fun!

If you are passionate about Doing the Right Thing and Making Things Better, then we encourage you to apply to join our team.

Position Summary The General Manager is responsible for the overall leadership, strategic direction, and successful operation of the hotel. This role oversees all aspects of hotel performance, including guest satisfaction, financial results, employee engagement, sales and revenue growth, operational excellence, and asset preservation. The General Manager serves as the property's senior leader, fostering a culture of service excellence, accountability, and teamwork while ensuring alignment with brand standards and ownership objectives. This position reports to the Regional Vice President of Operations.

Key Responsibilities:

Lead all operational managers to success in daily, weekly, monthly and annual action plans related to the property strategic plan.

Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance with brand-standard operating procedures and policies.

Develop and manage execution of ALL budgets and revenue forecasts.

Develop and implement controls for expense management, such as labor management tools.

Partners with the Human Resources team on employee relations, performance management, grievance administration, collective bargaining, and other team initiatives

As a member of the Executive Committee for the property, the General Manager is expected to help create and execute the financial objectives of the hotel.

The Offer we offer a competitive compensation package, including:

Medical, dental and vision insurance

401(K) with employer match

Generous travel discounts at Noble House Hotel and Resorts

Paid time off and paid holidays

Salary Range:

$230,000 to $245,000/year

Eligible for an annual performance bonus opportunity based on achievement of hotel and individual performance objectives

Key Performance Indicators (KPIs) Include but not limited to

Guest Satisfaction Scores

Employee Engagement and Retention

RevPAR Growth

ADR Performance

GOP and EBITDA Performance

Labor Cost Management

Physical Requirements:

Occasionally push/Pull/Lift 25 + pounds

Endure various physical movements throughout the work areas.

Remain in stationary and mobile position for 8 hours throughout work shift.

Ability to walk and stand for extended periods throughout the property.

Qualifications Education

Bachelor’s degree in hospitality management, Business Administration, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

Minimum of 7-10 years of progressive hotel leadership experience in a luxury hotel/resort environment, with a minimum of 5 years of experience as a General Manager.

A minimum of 5 years of experience managing in a union environment.

Immersion in the following resort divisions is highly desirable: Food & Beverage, Front Desk and/or Rooms.

Experience with full service, resort, luxury, or branded hotel operations preferred.

Knowledgeable in Forbes & Relais & Chateaux Standards preferred.

Knowledge, Skills & Abilities

Demonstrated facilitation of organizational change management, particularly in a long-standing, traditional resort or property.

Strong leadership and team development skills.

Demonstrated financial acumen and budget management expertise.

Proven ability to drive guest satisfaction and operational performance.

Excellent communication, presentation, and interpersonal skills.

Strong problem-solving and decision-making capabilities.

Ability to manage multiple priorities in a fast-paced hospitality environment.

Create a culture where employees want to stay and grow.

Balance owner expectations with associate experience.

Serve as the face of the property within the community.

Respond to operational issues and emergencies outside of normal business hours.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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