Student Services Specialist

Student Services Specialist Job ID: 322910 Location: South Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $19.23 - $24.28/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School. Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution. Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary South Mountain Community College Community College is currently seeking a Student Services Specialist. The successful candidate will be responsible for assisting new students with using self-service functions, providing student service program support and triage to all areas of South Mountain Community College (including but not limited to referrals to service areas, providing directions, Enrollment Services, Admissions & Records, Financial Aid, Testing, Advisement, and other student service areas) and understanding enrollment steps. This position works with a diverse population of customers, students, administrators, faculty and staff, coordinates the front desk reception area to ensure that all students, faculty, and staff are receiving appropriate service for assistance, and aids in areas of student services department, and appropriate referrals to other SMCC services. The Student Services Specialist utilizes problem-solving and troubleshooting skills along with a wide knowledge base of campus and district policies and training to assist students, guests, and employees regarding the various student services functions. Requires excellent customer service skills and the ability to communicate with diverse populations and ensures maintaining coverage and that staff and student workers are adequately trained to serve in the Welcome Desk. To best serve the students, department, and college, this position requires a physical presence on campus. Essential Functions 45% Welcome Center & Student Support - Assists new and continuing students, while maintaining the Welcome Center (in person/phone/email/electronically) with completion of all appropriate enrollment steps via several resources including self-service and SMCC website; greets and triages students and guests by providing student service program referrals to a variety of SMCC departments and service areas; Assists students, parents, visitors, faculty, and staff in providing general information and in understanding the process to get started in college; Works with multiple customers simultaneously; Responds to inquiries through general information email account, phone, in person, and responds to online chat through SMCC chat systems. 35% Enrollment Services & Outreach - Is cross-trained to provide assistance in other enrollment service functions; assists with specialized services referrals (i.e Recruitment & Outreach); provides general information regarding enrollment of new and continuing students; engage prospective students and partners through phone calls, text messages, emails, social media, newsletters, and in-person; completion of all appropriate enrollment steps via several resources including online self-service, SMCC website and referral to additional campus departments when necessary. 20% Operations, Training & Program Support - Coordinates and organizes Welcome Center resources; provides staff coverage; assists with training of student workers and temporary staff; provides general assistance and triage in areas of admissions, financial aid, enrollment, advisement and appropriate referrals to other student service areas; works with a diverse population of students, administrators, faculty and staff; Provides information and technical assistance. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR High School/GED from a regionally accredited institution, and two (2) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. Desired Qualifications Experience working with a diverse student population Experience working in a higher educational setting Experience providing in a high-volume office providing customer service Experience communicating with diverse populations through in-person, phone, email, or other customer service interactions. Experience using computer or web based technology in the delivery of program and services (i.e. online databases, Microsoft Office, and internet resources) One year of relevant full-time MCCCD experience within the past two years. Special Working Conditions ADA AND OTHER REQUIREMENTS Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions. Light Work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body. May be required to work evenings and weekends. May require prolonged periods of viewing a computer screen. This position requires an on-campus presence five (5) days per week. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before July 19, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322910&PostingSeq=1 jeid-9ff30700b254de4aabe2c1424e617075