Chick-fil-A Restaurant Operations Director

Chick-fil-A Restaurant Operations Director Operator Ellie Kim, is a seasoned Operator with nearly 20 years of experience Ellie opened this location in September 2025 Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024 Value and Appreciate Employees Health Insurance Paid Vacation 401k Retirement Plan Tuition Discounts at Over 100 Colleges Never work on Sundays Overtime Available We are seeking a passionate and driven Operations Director for Chick-fil-A Nanuet who will help lead restaurant operations while building a high‑performing team culture. This is a hands‑on leadership role responsible for driving operational excellence, developing future leaders, and ensuring every guest receives the remarkable experience Chick‑fil‑A is known for. The ideal candidate demonstrates strong character, competency, and chemistry with the team while maintaining a strong sense of urgency and ownership in restaurant operations. Your Impact Lead daily restaurant operations including Front of House, Back of House, and Drive‑Thru Develop, coach, and hold accountable teams of 25+ team members Drive operational excellence through hands‑on leadership Manage labor, scheduling, and operational efficiency Ensure strict adherence to food safety and quality standards Maintain high guest satisfaction through consistent service excellence Identify operational challenges and implement real‑time solutions Train and develop team members into future leaders Support restaurant operations during high‑volume shifts and peak periods Reinforce a culture built on teamwork, humility, and servant leadership 2+ years of Leadership experience (restaurant or hospitality industry preferred) Bachelor's Degree (highly preferred) Open availability and willingness to work hands‑on in restaurant operations (required) Strong understanding of food safety standards, labor planning, and shift operations Deep alignment with Chick‑fil‑A’s values of Teamwork, Integrity, Excellence, and Humility Familiarity with performance metrics and operations‑based decision‑making Apply now and you will be contacted ASAP . #J-18808-Ljbffr Cooper Connect