Front Office Agent- Grand Gardner Hotel

Front Office Agent– Grand Gardner Hotel

Valparaiso, IN

Urschel, a 100% employee-owned company, is seeking a dedicated and service-focused hospitality leader to join the opening team of the new Grand Gardner Hotel as Front Office Agent. The Grand Gardner Hotel is an Urschel Development property located in Downtown Valparaiso, IN. Urschel Development is a fully owned subsidiary of Urschel Laboratories located in Chesterton, Indiana.

Opening in the second quarter of 2026, this independent boutique hotel is located on a quiet, tree-lined street just steps away from downtown Valparaiso. Designed to feel welcoming to both guests and employees, it features 58 rooms and suites, a speakeasy, banquets space, boutique spa, and inviting shared spaces. This is a place built on teamwork, hands-on training, and growth. Employees are encouraged to learn, share ideas, and take pride in creating great guest experiences, all while being part of a supportive, close-knit team.

Pay starts at $14.84/hour - $18.00/hour

Why You'll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel's Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Agent is responsible for delivering exceptional guest service by managing room bookings, handling guest check-ins and check-outs, and providing comprehensive concierge support. This role serves as the primary point of contact for guest inquiries regarding the hotel's amenities and the local Valparaiso area. Key responsibilities include maintaining strict confidentiality of guest information, promoting on-site dining and spa services, resolving requests or complaints promptly, and ensuring the security of keys and cash handling procedures.

The ideal candidate is a warm, professional, and organized individual who thrives in a dynamic hospitality environment. Proficiency with Property Management Systems (PMS) and Microsoft Office is required, along with the ability to handle point-of-sale transactions and multi-line phone systems accurately. The candidate must possess excellent communication skills and the physical ability to remain standing for up to 8 hours while moving quickly to meet guest needs. Prior experience in a boutique hotel or high-end service environment is preferred.