Business Analyst I

Business Analyst I

Duration: 6 Month Location: Bridgewater, NJ

Key Responsibilities:

• Work with the Business SME to develop the Process Definition Document (work instructions at a keystroke level) and gather all other process relevant artifacts
• Socialize the PDD with the multiple teams and be the single point of contact for all process related queries
• Identify quick-win process efficiencies and standardization opportunities; Incorporate into documentation post agreement with process owners and lead configurators
• Building the test scenarios; Work with test case development team to create and maintain inventory of test cases
• Track, monitor and support the configuration build and updates across environment – UAT / Pre-prod / Prod. Support the configuration unit testing in all phases as required
• Review and consolidate the UAT results and create a review package for SME approval
• Provide root cause analysis support in investigating test outputs
• Generate Management insights to optimize and enhance Automation success
• Monitor the robots in the production, pre-production and test environment.
• Liaison with IT and support teams to ensure robots are productive.
• Analyzing changes to the production environment and assessing impact to our robots.
• Monitor and Support planned changes to systems & processes our virtual workforce operate in.
• Solving issues that arise in the day to day running of RPA processes and assisting in the provision of timely responses and solutions as required.
• Validates new RPA processes and objects using documented standards and best practices.
• Validates and tests RPA processes and objects for projects of moderate complexity and scope.
• Prepares validation document for RPA processes and objects used in projects of moderate complexity and scope.
• Participates in post- implementation reviews of both RPA artifact content and process to maximize and share learning.
• Drives the roll-out of process during testing, pre-production and production phases
• Debug production and testing issues; and provide inputs to configuration team.
• May mentor more junior staff
• Reviews RPA artifacts from team and vendor consultants
• Performs related duties as assigned or requested

Essential Business Experience and Technical Skills:

• An aptitude for problem solving, with the ability to take a logical route to the source of an error.
• Good communication skills with the ability to present technical details to a non-technical audience.
• Good written skills with the ability to produce clear and concise documentation
• The ability to work with a structured and methodical approach, combined with an enquiring mind.
• 2+ years of related work experience

Required:

• A basic understanding of business processes. Capable of analyzing a process.
• An enquiring mind, good at problem solving.
• Good inter-personal communication skills – able to explain issues to a support partners and follow instructions accurately.
• Good communication skills with the ability to present technical details to a non-technical audience.
• An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
• An aptitude for problem solving, with the ability to take a logical route to the source of an error.
• Overall understanding of networking principles and Active Directory.
• Understanding of Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)