ITSM Consultant

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at Responsibilities Partner with senior IT stakeholder and Eco system suppliers to identify existing documentation and gaps Conduct meetings to understand current processes with which documentation and knowledge is managed, used and validated Understand current technology deployed in order to document standardized service design Work closely with Ecosystem partners to fulfil gaps in existing knowledge documentation Create and execute plan for knowledge acquisition with detailed tasks, timelines, risks, dependencies and owners Ensure quality of finalized knowledge artefacts Create a standard knowledge artefact to build a Business Application Services KMDB Establish governance framework for tracking and reporting progress to senior stakeholders Required Skills/Experience At least 5 years’ experience in a Service Management role ITIL v3 Foundation or operational experience of working within the ITIL framework Previous experience of Knowledge Management, Data Capture and Visualisation Experience in creating technical documentation, infrastructure and network Strong people and communication skills Additional Information Thanks & Regards Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : View phone number on click.appcast.io All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr