Bilingual Customer Care Associate

Customer Care - Customer Support · Houry Description Pay: $20.00/hour + Pay increase after 12 months + Tenure bonuses (6-months & 12-months) The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role The team at Sunbit is looking for a self‑motivated and ambitious Bilingual Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends. Please Note: This position is in a Call Center, in office (non‑remote) environment What you’ll own Answer inbound calls and assist new and existing customers with their account(s) Troubleshoot issues with our customer and provide appropriate options for resolution Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly Follow scripts to handle a variety of situations Follow up with customers and retail partners as needed Manage escalated calls with courtesy and professionalism Other duties as assigned Requirements What you’ll bring Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus) Strong typing and computer skills Ability to multitask High level of attention to detail Ability to handle high call volumes This role requires the ability to access Sunbit systems from a mobile device using biometric authentication (e.g FaceID or Fingerprint). The Perks Mission driven, empowered, and collaborative culture Competitive pay and stock options Newly added HSA and Pet Insurance 12 days of PTO your first year with increases thereafter + Holiday Pay 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. #J-18808-Ljbffr Sunbit, Inc.