Operations Manager Vendor Relations

Now hiring Operations Manager, Vendor Relations


Pay Rate: $38.53 per hour



Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.


The Vendor Relationship Manager is responsible for managing the relationship between the organization and its vendors while ensuring vendors meet contractual obligations, managing vendor performance, and resolving any issues that arise. Additionally, you will be responsible for staying up to date with industry trends and regulations to ensure compliance. You must also stay informed of changes to vendor offerings and services in order to maximize value. This role involves strategic planning, performance monitoring, and continuous improvement initiatives to optimize service quality, efficiency, and cost-effectiveness.



Responsibilities:
• Accountable for optimal vendor performance and operational efficiencies.
• Develop and maintain strong relationships with vendors and BPO partners to ensure alignment with organizational goals.
• Communicating with senior-level team members about vendor performance and relationships.
• Being an advocate for our partner to internal management and support teams.
• Providing leadership, empowerment, and motivation to professional-level vendor partners.
• Conduct regular performance reviews and provide actionable feedback to vendors/BPOs for continuous improvement.
• Collaborate with internal stakeholders to define customer service strategies and ensure alignment with business objectives.
• Identify opportunities for process optimization, technology integration, and cost savings.
• Developing and driving a "can-do" performance model and atmosphere.
• Building and fostering a robust, transparent, and cooperative relationship and partnership between the business and our partners.
• Executing various vendor management program elements, such as quarterly business reviews, analysis, and reporting of performance against scorecards.
• Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development.
• Utilize reporting and metrics to manage performance and drive towards goals, objectives, and measurements.
• Work closely with internal and external parties to resolve problems with vendor performance, diagnose issues, and assist with rehabilitation or remediation plans.



Requirements:
• 5+ years of work experience managing BPO operations as a client and/or vendor.
• Experience in Digital Operations and Management, a plus.
• Excellent verbal, written, and presentation skills to communicate with multiple types of vendor stakeholders.
• Collaborative, creative, highly responsive to clients and attentive to detail.
• An amazing team player, understanding cultural barriers and bridging business gaps.
• Solid Project Management experience and ability to oversee multiple projects at once.
• Strong analytics and reporting background, with the ability to build scorecards/dashboards independently.
• An ability to identify upstream blockers, prioritize solutions, and communicate effectively.
• Familiarity with automation tools and AI-driven customer service solutions.
• Ability to travel both domestically and internationally (20% of the year).



Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off, plus more!