Dedicated Operations Manager

Schedule: Monday-Friday 8:00am to 5:00pm (subject to change based on business and customer needs)Dedicated Operations ManagerThe central mission of a Dedicated Operations Manager is to maintain and increase revenue by managing a portfolio of accounts with specific set sales goals. Goals will be monthly, quarterly, and annual. The production will come by executing against our defined sales process to develop a strategy for ongoing growth and development of assigned accounts. This role works between the sales and carrier teams to define success for each customer and ensure RTI customers receive the best possible experience.Key Responsibilities:Engage customers to build relationships to win more business and generate organic growthBid upon and pull freight from large customer load boardsPull freight from ad hoc customer e-mails and phone callsCompetitively price RFPsHold regularly scheduled service review meetings with the clientsManage personal portfolio metrics (revenue, margin, monthly forecast, forecast accuracy, volume, etc.)Understand and execute against the sales process to manage accountsDevelop a comprehensive understanding of the transportation brokerage industryThink strategically around customer problems to deliver our value proposition(s)Address any questions/issues that occur during time of pickup through time of deliveryWork with customer service representative to accurately set all pickup and delivery appointmentsWork with carrier team and customer service representative with any accessorial charges that occurAchieve daily goals assigned by management and oversee that daily goals are being metWork with carrier sales team, customer service representative, and management to understand all customer information and needs to accurately provide the best service for each orderUnderstand all functionality within our company's system to accurately perform all broker/dispatch to carriers efficientlyMaintain accurate billing information under each order assigned to carriers while providing information to the billing department, customer service representative, and team manager for correct paymentProviding correct data on rates, spot pricing, and approvals to the billing department to insure all billing is accurate to meet billing needs in a timely mannerAccurately providing proof of delivery or bill of lading on each assigned order upon requestInsure all office property (including laptop and cell phone) are taken care ofFlexibility to change to provide the best office structure to meet business needsEvaluations:Delivering first class customer serviceCreative problem solverHigh attention to detailGoal oriented and motivatedTeamworkPositive AttitudePunctuality and ReliabilityHard work ethic and quality performanceStrong Communication skillsAdaptability and FlexibilityAbility to multitask and prioritizeQualifications:Experience: 5+ years in transportation logistics management preferredEducation: Bachelors degree preferredJob Type: Full-timeWork Location: In person #J-18808-Ljbffr Riverside Transport