Director Client Services

Job Description

Job Description

We are:

NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands.

We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech.

Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more.

Since 2016, we’ve been delivering what others only promise. Why settle for good enough if you can be up to NoGood?

We are looking for:

This is a newly created position designed to build the commercial and financial backbone that allows NoGood to scale —without sacrificing margin, quality, or operational control. You’ll sit at the intersection of finance, operations, and client services, owning the systems, contracts, and commercial decisions that determine sustainable growth. You’ll be a strategic partner to senior leadership, directly shaping how we price, staff, structure deals, and manage client economics.

You Will:

Revenue Operations & Financial Strategy

• Own the revenue operations infrastructure: forecasting, pipeline management, capacity planning, and financial reporting across the client portfolio
• Build and maintain margin models at the client, squad, and service-line level—ensuring every engagement is commercially viable as we scale
• Partner with leadership on pricing strategy, rate card evolution, and deal structuring to protect margins while remaining competitive
• Develop the financial frameworks that guide decisions on when to hire, when to invest, and when to hold—translating growth ambitions into executable financial plans
• Track and report on key financial KPIs: revenue per client, gross margin, utilization rates, client lifetime value, and cost-to-serve

Contract & Commercial Management

• Help to draft and negotiate renewals amendments and scope changes across all client engagements
• Serve as the commercial point of contact for clients on contract terms, pricing adjustments, and expansion discussions
• Standardize and templatize commercial agreements to reduce legal overhead and accelerate deal velocity as client count grows
• Identify and manage commercial risk scope creep, under-priced engagements, payment terms that strain cash flow—before they become problems

Account Economics

• Build the operational playbook for client health monitoring: early warning systems for churn risk, expansion signals, and margin erosion
• Partner with the growth and client services teams to ensure smooth handoffs between sales, onboarding, and ongoing delivery

Scalable Growth Infrastructure

• Design the operational systems that allow us to add 10+ clients per year without proportional headcount growth—process automation, standardized workflows, and smarter resource allocation
• Evaluate and implement tools and technology (including AI-powered solutions) that improve commercial operations efficiency
• Build the reporting infrastructure that gives leadership real-time visibility into commercial performance and capacity
• Develop the hiring and capacity models that connect revenue growth to staffing decisions—ensuring we’re always right-sized for the work

Requirements

You Have:

• 7+ years of experience in revenue operations, finance, or commercial strategy ideally in an agency, professional services, or B2B environment
• Strong financial acumen: you can build a margin model, interpret a P&L, and make commercial recommendations grounded in real numbers
• Direct experience managing contracts and commercial relationships with clients or customers
• Proven track record of building operational systems that enabled a company or team to scale not just maintaining existing processes
• Comfort with technology and a genuine understanding of how AI is changing business operations (you don’t need to be technical, but you need to be fluent)
• Excellent communication skills—you can represent the company’s commercial interests in a room with a CFO as easily as with a marketing director

Nice to have

• Background in or exposure to digital marketing, growth marketing, or performance marketing agencies
• Experience with tools like HubSpot, ClickUp, or similar CRM/project management platforms
• Familiarity with agency economics: utilization, blended rates, scope-based vs. retainer pricing models
• Experience at a company that scaled from $5–10M to $15–25M+ in revenue—you know what breaks at that stage and how to fix it
• MBA or CPA a plus, but not required if you have the right operational experience

Benefits

Benefits and Perks of Becoming a NoGoodie:

• Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
• Health First: Premium Medical, Dental & Vision Coverage
• Flex Work Environment: hybrid at HQ and remote globally
• Set Up Shop: Home Office Stipend
• Recharge Anytime: Unlimited PTO Plan
• Family First: Paid Parental Leave Plan
• Secure Your Future: 401(k) Plan with Employer Matching
• Level Up: Mentorship & Career Growth Support
• Always Be Learning: Access to Top-tier Resources & Industry Experts
• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
• Grow With Us: Endless Opportunities to Lead & Succeed
• Keep on Shining: Ongoing Employee Development Programs

EEO & Compensation Transparency:

NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. NoGood complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is $100,000-$130,000 base pay plus bonus.

At NoGood, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, NoGood is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.

BEWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as NoGood team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @nogood.io or @higoodie.com. Additionally, we do utilize our ATS- Workable- to help us schedule initial screening calls. Job seeking is hard- we’re sorry that scammers have added this element to your search for something new. Stay vigilant out there!