ServiceNow Developer

ServiceNow Developer

Location: Hybrid meeting on site 2-4 times a month in Reston, VA

Local candidates only

2 interview will be in person

Duration: 9+ mos

All visas except H1B

Software Engineer, Sr - ServiceNow Dev

Must have CSM experience and ITSM

Integration experience

UI Builder

Healthcare a plus

PURPOSE:
Performs in ServiceNow Senior Developer position and will play a key role in maturing Customer Service Products built on the ServiceNow platform. Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform. Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment. Designs, codes, tests, develops, and documents application programs for computer systems. Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures. Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems.







ESSENTIAL FUNCTIONS:
25% Perform technical detail design, coding, testing of applications. Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Comply with code quality, migration and dev/ops standards and policies




25% Performs software analysis, including requirements and uses case development and design. Implements and documents source code to design specifications. Performs software testing including developing and running automated unit tests, drafting, and executing structured automated test cases. Compile, assess, and report data results from software testing and analysis.




25% Develops software solutions for enterprise environments and other technologies. Analyzes and implements functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software. Performs operations & maintenance (O&M) of existing systems. Identifies areas for improvement and streamlining. Demonstrated experience with front-end and back-end programing and integration frameworks and tools. Assist in the estimation of development of application features




25% Provides direct technical support for high level, high visibility and critical trouble calls for supported applications. Works with cross functional teams to develop highly reliable software that runs at scale. Provides recommendations to infuse new technology. Extend open-source libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities, trends, and best practices. Mentoring of junior software engineers







Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.







Education Level: Bachelor's Degree







Education Details: Information Technology or Computer Science







Experience: 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development.







In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.







Preferred Qualifications
Knowledge, Skills and Abilities (KSAs)
Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives., Expert
Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype, and test cycles appropriate to a chosen technical solution., Expert
Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project., Expert
Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers., Expert
Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation., Expert
ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM. Expert
ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.). Expert
Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations. Expert
Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs. Expert
Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications. Expert
Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance. Expert
Ability to work with scoped ServiceNow applications and complex customizations. Expert
Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow. Advanced
Knowledge of web technologies (XML, JSON, REST APIs, etc.) Advanced
Knowledge of data management and database concepts. Advanced
Knowledge of SDLC processes and Agile/Scrum methodologies. Advanced
Knowledge of security protocols (LDAP, SSO, etc.). Advanced
Knowledge of UX/UI design and implementation. Advanced
Knowledge of continuous integration within DevOps environment. Advanced
Knowledge of API Management Tools. Advanced
Knowledge of with GIT/BitBucket. Advanced
Knowledge of cloud technologies ( e.g. AWS, Azure), Advanced
Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.), Advanced
Fundamental knowledge of software engineers' best practices, agile methodologies, CI/CD pipelines, Advanced
Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests, Advanced
Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework, Advanced
Experience with deploying a global application and configuration management, Advanced
Reviewing the work of other developers and providing feedback, Expert
Ability to communicate technical requirements to all levels of expertise., Expert
Proficient in establishing and maintaining good working relationships., Advanced
Knowledge and understanding of software development life cycle (SDLC)., Expert
Proficient with integrating complex and/or existing systems., Expert
Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)., Expert
Excellent communication skills both written and verbal., Expert




Certifications::



ServiceNow Developer Certification is a MUST
ServiceNow Admin Certification - is a Plus




The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

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