ServiceNow Developer (TS/SCI)

Job Description

Job Description

POSITION TITLE: ServiceNow Developer 

CLEARANCE REQUIRED: Top Secret (TS)

ABOUT US:  

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

 
THE ROLE:  

We're looking for a ServiceNow Developer to support the design, development, and enhancement of ServiceNow solutions within secure federal environments. This role is ideal for someone who is technically strong, self-motivated, and comfortable taking ownership of work from requirements through deployment.

You'll work closely with clients and internal teams to deliver scalable solutions across the ServiceNow platform, with a primary focus on ITSM and related workflows. Success in this role requires strong problem-solving skills, attention to detail, and the ability to thrive in fast-paced, mission-driven environments.

This is an opportunity to work on complex, high-impact programs where your contributions directly support critical government operations. If you enjoy solving challenging problems, working alongside experienced professionals, and delivering results that matter, we'd like to hear from you.

TO BE SUCCESSFUL HERE YOU WILL: 

• Design, build, and enhance custom ServiceNow solutions that support secure government environments.
• Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
• Lead module development, integrations, and enhancements across the ServiceNow suite.
• Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
• Mentor junior developers and provide technical direction on best practices in a high-stakes, cleared environment.

 

REQUIRED QUALIFICATIONS: 

• Must possess a current Top Secret (TS) security clearance
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work on-site in a secure SCIF environment five days per week in the Northern Virginia/DMV area.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands-on ServiceNow development experience.
• Mastery of the ITSM suite — Incident, Problem, Change, CMDB, and more.
• Comfort working fully onsite in Lorton, VA.
• Deep understanding of JavaScript, REST/SOAP APIs, and ServiceNow scripting.
• Strong grasp of SDLC processes in secure or regulated environments.
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.).
• Experience developing and implementing systems using Agile/Scrum methodology.

 

NICE TO HAVE QUALIFICATIONS: 

• Previous SCI access within the past 24 months is highly preferred.
• Familiarity with additional ServiceNow modules such as SecOps, Discovery, or HAM/SAM.
• Experience with automated testing frameworks and DevOps integrations within ServiceNow.

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities. 
• Flexible paid time off, plus 12 paid holidays. 
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. 
• Qualified 401(k) program. 

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

 

WORK ENVIRONMENT 

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

 

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.