Cafe Manager

Cafe Manager

Store Manager – Un Deux Trois

About Prime Hospitality Group

Established in 2017, Prime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand with twelve current locations, and multiple other food and beverage concepts. In recent years, we have expanded to additional food and beverage concepts as well as into hotel hospitality space, creating a thriving collection of exciting service-oriented brands. Our newest concept, Un Deux Trois, is a French inspired cafe serving the finest espresso drinks, French pastries, savory baguette sandwiches and delicious crafted cocktails.

As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.

Award-Winning Culture

At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the "Great Places to Work" in Indiana in 2024. We are honored to have been ranked, and we know that it is our collective dedication that makes PHG an exceptional place to work.

Your Impact

The Store Manager is responsible for ensuring excellent customer service, managing staff, maintaining store standards, ordering of all required items, and driving sales. This role requires strong leadership skills, a passion for the food and beverage industry, and the ability to create a positive and productive work environment.

Your Responsibilities

· Oversee daily store operations, including opening and closing procedures.

· Maintain store cleanliness, organization, and visual appeal.

· Monitor inventory levels and place orders to ensure adequate stock, including alcoholic beverages.

· Manage cash handling procedures and ensure accurate cash reconciliation.

· Implement and enforce company policies and procedures.

· Ensure compliance with health and safety regulations as well as all local and state alcohol beverage control (ABC) laws and regulations.

· Manage and oversee the staff including staffing, scheduling, and training.

· Ensure that all staff members who serve alcohol are properly trained and certified (e.g., TIPS, ServSafe Alcohol) as required by law.

· Create a positive and supportive work environment.

· Provide ongoing coaching, feedback, and performance evaluations.

· Develop and implemented strategies to motivate and inspire staff to achieve sales targets and provide excellent customer service.

· Analyze sales data and prepare reports in order to monitor performance and identify areas for improvement.

· Monitor key performance indicators (KPIs) and report on store performance.

· Implement cost-control measures.

· Manage store budget, expenses, payroll, and timekeeping.

· Implement marketing initiatives and promotions.

· Handle employee relations issues and disciplinary actions as needed.

· Maintain knowledge of industry trends and competitor activities.

· Address and resolve customer complaints and issues effectively.

· Ensure that all customers receive exceptional service by addressing customer inquiries and resolve complaints promptly and professionally.

· Build relationships with regular customers.

· Monitor customer feedback and implement improvements as needed.

· Ensure that staff members are properly handling situations involving intoxicated customers or underage individuals attempting to purchase alcohol.

· Manage alcohol inventory and minimize losses due to spoilage, theft, or overpouring.

Your Skills/Experience

· Proven experience as a Store Manager or similar role in the food and beverage or retail industry.

· Strong leadership, communication, and interpersonal skills.

· Excellent customer service skills and a passion for providing a positive customer experience.

· Ability to manage and motivate a team.

· Strong organizational and time-management skills.

· Ability to work in a fast-paced environment and multitask effectively.

· Basic financial management skills, including budgeting and cost control.

· Knowledge of health and safety regulations.

· Proficiency in POS systems and other relevant software.

· Must be of legal age to manage the sale of alcohol according to state/local laws.

· Must obtain and maintain any required alcohol server/manager certifications (e.g., TIPS, ServSafe Alcohol) as required by local and/or state law.

· High school diploma or equivalent required; Bachelor's degree in business administration or a related field preferred.

Our Perks and Benefits

PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit primehg.com.

Work Authorization Requirements

Authorized to work in the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management's assignment.

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.