Customer Service Specialist

Benefits: Hybrid Work-from-Home Opportunities based on performance Group Disability & Life Insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Employee discounts Health insurance Home office stipend Opportunity for advancement Training & development Wellness resources Wilson Insurance Services is seeking a Personal Lines Customer Service Specialist for a full-time position. Knowledge of the insurance industry is very helpful, but if you have the willingness, interest and the ability to learn quickly, you will also be considered. An active N.C. Property & Liability Insurance License and prior experience working in agency environment is preferred. This position requires a high school diploma/GED, strong oral and written communication skills, data entry experience and a mature and accommodating disposition. The salary for the position is negotiable and will be determined at the time of hire. If this describes you and you’d like more details about this position, please respond to this listing. A resume is highly preferred, but three-four paragraphs about you, as it applies to the position, will also be considered. Job Type: Full-time Salary: $40,000.00 to $65,000.00 /year Responsibilities and Duties A personal lines customer service agent is responsible for the following: Service of Personal Lines Accounts (personal insurance for clients such as, but not limited to, personal automobile, homeowners, boats, umbrella policies, etc.) including policy updates, collection of premium, and claims filing Familiarity with company guidelines, underwriting terms, and ability to navigate carrier web portals Ability to meticulously document client interactions on our CRM Platform (Agency Management System) Knowledge of personal lines coverages, terms, and procedures Maintain rapport with clients and company underwriters Actively re-underwrite client accounts. Cross-sell new and additional policies and solicit other types of insurance Qualifications and Skills High School Diploma/GED Knowledge of Insurance Industry Prior Insurance Agency Experience Preferred Benefits 100% Employee Only Health Insurance Coverage Provided Participation in Employee Retirement Savings Plan with 2% Annual Match of Salary Guaranteed' ' Work Location: One location Work Remotely: Yes - hybrid office/work-from-home options are possible once the 90-day training program is completed successfully. Work from home is earned by proving competency in our office setting. Flexible work from home options available. Compensation: $40,000.00 - $65,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice! IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.