Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Specialist

$15.16 per hour

City Bark

Customer Service Representative

Share Apply Full-time Starting at $15.16 per hour

Customer Service Representative

Love people and pets? Join our team and be the welcoming face of our luxury pet resort.

We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

What You'll Do

As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

  • Greeting clients, pets, and vendors warmly
  • Managing check-ins and check-outs
  • Booking boarding, daycare, grooming, and training reservations
  • Answering phones, emails, and voicemails promptly
  • Processing payments and balancing transactions
  • Obtaining and verifying vaccination records
  • Managing waitlists during peak seasons
  • Recommending services and activity packages that meet client needs
  • Communicating pet updates and concerns to leadership
  • Keeping lobby and front areas clean and safe

You'll also jump in to help the team when needed which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.

What We're Looking For

  • We're seeking someone who is:
  • Friendly, confident, and professional
  • Detail-oriented and organized
  • Comfortable multitasking in a busy lobby
  • Strong with phones, scheduling, and computer systems
  • Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
  • Calm and solution-focused when handling customer concerns
  • Passionate about dogs and cats

You must be able to:

  • Work weekends and holidays
  • Stand, walk, bend, and lift up to 60 lbs
  • Work in a busy, sometimes noisy environment
  • Handle dogs of all sizes safely

Work Schedule

  • Full-Time
  • MondayFriday shifts
  • Weekend availability required
  • Holiday availability required

Benefits & Perks

  • Health, Dental & Vision
  • Insurance
  • Paid Training
  • Employee Pet Care Discounts
  • Tips
  • Career growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day we'd love to meet you.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist in Thornton, CO vacancy
  •  ...Join our team as a Customer Service Associate and deliver outstanding shopping experiences. You'll assist customers, manage transactions, maintain store standards, and support inventory operations. If you thrive in a fast-paced retail environment and enjoy helping others... 
    Suggested

    Dollar Tree

    Thornton, CO
    2 days ago
  • $24 per hour

     ...2C – No 3rd Parties *** Summary The Ash Group is hiring a Customer Retention Specialist to support a leading technology company in the productivity...  ...What We’re Looking For 5+ years of experience in customer service and retention. Strong customer-centric mindset and problem... 
    Suggested
    Hourly pay
    Full time
    Contract work
    Work at office
    Immediate start
    3 days per week

    The Ash Group, Inc.

    Westminster, CO
    4 days ago
  •  ...Delivery Station Customer Service Associate At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products... 
    Suggested
    Full time
    Local area
    Flexible hours
    Shift work

    Amazon

    Thornton, CO
    2 days ago
  • $790 per week

    Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...
    Suggested
    Full time
    Part time
    Remote work

    Focus Group Panel

    Westminster, CO
    2 days ago
  • $16 - $23 per hour

     ...a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers... 
    Suggested
    Hourly pay
    Minimum wage
    Part time

    DICK'S Sporting Goods

    Thornton, CO
    3 days ago
  •  ...executing Enterprise Fulfillment and jcp.com activities. You will assist customers, pick orders, and support in-store operations, contributing to overall store performance. The role emphasizes customer service excellence, teamwork, and accountability for standards in sales,... 

    JCPenney

    Westminster, CO
    7 hours ago
  •  ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Northglenn, CO
    7 hours ago
  • $40k - $60k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with April Welch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful... 
    Work at office

    April Welch - State Farm Agent

    Denver, CO
    2 days ago
  • $50k - $70k

     ...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Damon Coates - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful... 
    For contractors

    Damon Coates - State Farm Agent

    Westminster, CO
    2 days ago
  • $18.39 per hour

     ...members with questions and concerns via incoming calls to the Contact Center in a timely manner, ensuring the highest quality of member service. Proactively applies sales training and sales techniques in selling situations. The ability to handle the essential duties and... 
    Hourly pay
    Temporary work

    Partner Colorado Credit Union

    Arvada, CO
    2 days ago
  •  ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer... 
    Contract work
    Part time
    For contractors
    Work experience placement
    Local area
    Afternoon shift

    Sherwin-Williams

    Arvada, CO
    7 hours ago
  •  ...We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working... 
    Contract work
    Part time
    Local area

    Family Dollar

    Northglenn, CO
    7 hours ago
  • $19.69 - $34.13 per hour

     ...Customer Service Representative Field Services Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives... 
    Temporary work
    Casual work
    Local area

    Invitation Homes

    Denver, CO
    1 day ago
  • $16 - $20 per hour

     ...Customer Service Representative $16 -$20 Per Hour, DOE Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty... 
    Hourly pay
    Weekly pay
    Local area
    Immediate start

    Classic Collision Inc

    Denver, CO
    2 days ago
  • $60k - $75k

     ...Savings Account, Life and AD&D, Employee assistance program, PTO, Tuition Reimbursement, Employee DiscountsJOB SUMMARY:The Customer Service Specialist is responsible for communicating with customers from bid through delivery which includes quotation entry, order entry/... 
    Work at office

    GPT Industries

    Wheat Ridge, CO
    2 hours ago
  •  ...As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Your main responsibility will be to provide excellent customer service and support, ensuring a positive experience for our clients. This is a full... 
    Permanent employment
    Full time
    Live in
    Work at office

    GrabJobs

    Denver, CO
    4 days ago
  • $40k - $50k

     ...TalentReef is seeking a Customer Service Team Manager in Denver for a hybrid role. You'll oversee an inbound and outbound service team, ensuring that SLA goals are met while providing training and support to your team. Ideal candidates will have experience with TalentReef... 
    Flexible hours

    talentreef-operations

    Denver, CO
    3 days ago
  • $80k - $95k

     ...work will support building the foundation of this function and will guide our other Marketing teams to ensure compliance for our customer facing materials. This role is eligible for inclusion in the Company’s hybrid working from home policy. The salary for this role $... 
    Local area
    Work from home

    Bet365

    Denver, CO
    2 days ago
  • Gainwell Technologies is seeking a Solution Lead - Care Management to drive impactful solutions that enhance healthcare delivery. This fully remote position offers the chance to work across the United States, contributing your expertise in Care Management and product initiatives...
    Remote work
    Flexible hours

    Gainwell Technologies

    Denver, CO
    2 days ago
  •  ...Invitation Homes in Denver, Colorado is seeking a Customer Service Representative – Field Services to provide administrative support, resident service, and maintenance coordination in a fast-paced environment. You will monitor dashboards, manage daily schedules, address... 

    Invitation Homes

    Denver, CO
    2 days ago
  • $19.33 - $20 per hour

     ...Customer Service Representative UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week,... 
    Hourly pay
    Full time
    Work at office
    Immediate start
    Shift work
    Weekend work
    Day shift

    UniFirst

    Denver, CO
    2 days ago
  •  ...Land Title Guarantee Company is seeking an On-Call or Part-Time Customer Experience Officer / Receptionist in Denver, CO. The role supports the customer closing experience, handles order entry, file setup, and basic processing. You may be scheduled as needed and will... 
    Part time

    Land Title Guarantee Company

    Denver, CO
    7 hours ago
  • $20 per hour

     ...through the mail. Judgment is used in determining the level of the customer's needs and the complexity of their questions. The position may...  ...communication skills to deliver excellent customer service.Experience with Microsoft Office Suites (MS Word, Excel, PowerPoint... 
    Hourly pay
    Temporary work
    Work at office
    Monday to Friday

    GovernmentJobs.com

    Denver, CO
    1 day ago
  •  ...responsibilities.Duties and ResponsibilitiesEssentialInteract directly with customers by telephone, electronically, or face to face and respond to...  ...multitask with a strong attention to detail.Strong customer service skills.PreferredOne (1) year inside sales experience... 
    Work at office

    Senergy Petroleum

    Arvada, CO
    2 days ago
  • $55k

     ...Traveler Support Specialist (TSS) Internally titled: Traveler Support Specialist (TSS)...  ...Thursday. The Opportunity This is a customer-facing role that owns the pre-departure...  ...that promise. We use AI to make our service more personal, truly seamless and deeply... 
    Work at office
    Local area
    Work from home
    Relocation
    Monday to Friday
    Monday to Thursday
    Weekend work
    Weekday work

    Hult International Business School

    Denver, CO
    2 days ago
  •  ...friendly attitude shines? Join a team dedicated to creating inviting shopping experiences while managing daily operations, assisting customers, and ensuring a clean environment. Bring your customer service skills and enjoy a supportive workplace with great benefits!... 

    Dollar Tree

    Thornton, CO
    13 hours ago
  •  ...Join our team as a Customer Service Associate and deliver outstanding shopping experiences. You'll assist customers, manage transactions, maintain store standards, and support inventory operations. If you thrive in a fast-paced retail environment and enjoy helping others... 

    Dollar Tree

    Thornton, CO
    2 days ago
  • $17 per hour

     ...Customer Service Representative Job Title: Customer Service Representative Reports to: Club Manager Status: Afternoons - Part Time Day/Time: M & Tu 2pm - 10pm Job Summary: Responsible for new member sales and creating a positive member experience by providing... 
    Hourly pay
    Temporary work
    Part time
    Shift work

    Planet Fitness

    Thornton, CO
    1 day ago
  •  ...Bilingual English/Spanish is preferred. English only is OK. Must be able to work in a fast-paced working environment. Some Customer Service experience in the Electronics Industry is preferred. Someone who has remote work experience is preferred. Will work from... 
    Temporary work
    Work experience placement
    Remote work
    Work from home

    Interplace

    Denver, CO
    2 days ago
  • $30k - $75k

     ...Remote Customer Service Representative Denver, Colorado, United States $ 30,000.00 - 75,000.00 (US Dollar) About the Job Remote Customer Service Representative Destination Planning Consultants assist travelers with researching, organizing, and coordinating travel experiences... 
    Remote work
    Flexible hours

    Traveling with Tasha

    Denver, CO
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Specialist. Be the first to apply!