Dental Patient Services Representative

This job was posted by : For more information, please see: Practicing at GraceMed If you are a healthcare professional, we appreciate your interest in practicing in a community health setting at GraceMed . This is a clinical environment where you can be a part of a diverse team of professionals who come together to address the whole health of the patient. Youll make a difference you can see every day as you care for patients who are often high-risk because of their underserved status. Youll be fully supported by a staff and organization set up to let you focus on delivering care. And youll be part of a team that has distinguished itself for its quality of care and outcomes. Reporting Relationship: Reports to the Clinic / Medical Manager / Dental Clinic Manager Supervision Responsibilities: No Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. Professionally greets and directs patients through scheduling follow-up appointments and updating pertinent information in EClinical Works (ECW) database. Duties & Responsibilities: - Greets and check in patients arriving for an appointment, helps patients feel welcome. - Verifies necessary information for patient appointments to include; patient information is current in ECW software and type of clinical visit. - Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification. Ensures action is corrected and noted in ECW as needed. - Assist with next day appointment reminders when needed. Ensures action is noted in ECW. - Prepares paperwork for patients to complete in advance of appointment. - Documents patient cancellations and failure to show for appointment per protocol. - Receives deliveries, and distributes them to appropriate personnel. - Maintains cleanliness and orderliness of reception work area and the waiting area. - Maintains patient confidentiality at all times. Working Conditions: Medical/dental office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. \ \ This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995). GraceMed Health Clinic is an equal opportunity organization and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or for any other discriminatory reason prohibited by applicable law.