Director, NPA Quality Systems Support

Job Description

Job Description

What You’ll Do

SourceAmerica is seeking a Director, NPA Quality Systems Support to join its AbilityOne Program team. This role will be responsible for providing leadership and strategic direction for the quality technical support to our network of over 500 Nonprofit Agencies (NPAs) in alignment with U.S. AbilityOne Commission policy and requirements outlined in the Cooperative Agreement between SourceAmerica and the Commission. SourceAmerica’s NPAs perform services (custodial, groundskeeping, and similar) and products manufacturing (uniforms, flags, and similar) through over 2,000 federal contracts. Our Quality team supports the network of NPAs through relationship building with NPAs with technical assistance, supporting project-level contract performance, and increasing the visibility and accessibility of the Quality team. This position will also develop and maintain relationships with internal stakeholders, analyze contract performance trends, and stay informed of evolving business development pipeline and federal procurement opportunities. This position is expected to drive day-to-day operations and execute strategy to continually mature the quality mindset in our NPA network.

Who is SourceAmerica

There are approximately 500 NPAs in the SourceAmerica nonprofit network that provide products or services through the AbilityOne Program and approximately 36,000 AbilityOne employees are in the SourceAmerica nonprofit network. More information can be found at -we-are

How You Will Spend Your Day ...

Team Management..

• Lead oversight of efforts and initiatives in providing program management, resources, and technical assistance.
• Identifies and allocates resources needs in support of the team.
• Lead project teams as needed to ensure compliance and performance. This could include projects that are cross functional, strategic, or other high-impact programs.

Performance Management..

• Provide coaching, training, and guidance necessary to support other team members or initiatives.
• Function as mentor, coach, and developmental expert, responsible for resource allocation, and may interface with senior leadership - internally and externally.
• Initiates and leads communication with our Federal Customers and our NPA's to ensure performance and customer satisfaction.

Contract Technical Support..

• Provide technical support in Quality and AbilityOne Program policies and practices.
• Assists SourceAmerica business units, Nonprofit Agencies (NPAs) and Federal Agencies in coordinating and resolving contractual performance issues related to AbilityOne contracts. This also includes direct management and oversight of the NPA contract performance system procedure and associated coordination of escalation status and reporting to the Commission.
• Collaborates with colleagues in account support, quality, and other business units to ensure full support to our NPAs for a high level of contract performance.
• Deploys and monitors Quality technical assistance experts to provide contract performance support and analysis.
• Provide technical support and assistance related to AbilityOne contract/subcontract management and performance.
• Assist NPAs with contract performance, customer issues and complaints, field technical support and actions requiring issue resolution.
• Lead multi-department initiatives, actions, team, etc., to assist SourceAmerica departments with contract management guidance, training, and implementation.
• Support Cooperative Agreement objectives/requirements

Strategic Impact..

• Establishes the strategy for Quality technical assistance to our network of NPAs in collaboration with business development and account management teams.
• Monitor key performance indicators by quality, communicating business (SourceAmerica, NPA, LOB, CA, etc.) trends and possible issues; works collaboratively to take advantage of opportunities or mitigate risks.

Resource Development..

• Develop and conduct training on quality, training modules, guidance and webinars for SourceAmerica staff members, NPA staff members and Government Agency personnel.
• Monitor LOB best practices to address pending requirement changes and impact on the program and NPAs.
• Develops and establishes programs/guidance to proactively support the NPA network - examples - Inspection program, checklists, templates, industry guidance, pricing information, etc.

Continuous Improvement..

• Lead teams to identify and resolve conflicting business requirements, data discrepancies, and create/maintain tracking reports for the department.
• Maintain and create documentation on processes and procedures.
• Ensure continuous improvement in quality programs and processes are aligned with the organizational International Organization for Standardization (ISO) requirements.

Budget/Revenue/Invoice Management..

• Manage budget to reflect operations goals for each fiscal year.
• Oversees the team programs, expenditures and forecasting and procurement approvals process.
• May maintain data/statistics to support the budget and ongoing performance operations.

Other Organization Responsibilities

• Business travel is required for this position based on business need

Salary Range

The salary for this position falls in a range between $155,000 - $165,000 depending on your experience and geographic location in the United States.

Minimum Qualifications

• Bachelors in Quality Assurance/Management, Production, and Contract Management.
• 15+ years of extensive technical knowledge of Quality Management Systems (ISO, Baldrige, Six Sigma, Kaizen, etc.) and processes and their application to the service and/or products industries. Experience developing and implementing Continuous Improvement initiatives.
• 10+ years of management experience.
• Strong understanding of Federal contracting.
• Experience in the development and management of quality assurance programs.
• Experience maintaining departmental and operational budgets.
• Demonstrated critical thinking and decision-making skills.
• Ability to understand and deploy resources to address complex performance issues..
• Ability to utilize high level interpersonal, negotiation, and organizational skills to represent the organization both internally and externally.
• Strong oral and written communication skills, including development and delivery of presentations to senior managers internal and external to SourceAmerica.
• Strong personal computer skills especially database, spreadsheet and word processing applications.
• Ability to handle multiple priorities in demanding conditions and to thrive under pressure.
• Industry certification or willingness to obtain such is preferred (i.e. American Society for Quality (ASQ) or equal certification for Quality Manager, Auditor, or Engineer).
• Demonstrated aptitude in continuous process improvement through innovation, coaching, counseling, and training as needed. Requires aptitude in business judgment and the interrelationships of suppliers and customers.
• Knowledge of federal government missions and contracting requirements for quality assurance and compliance.

Preferred Qualifications …

• Experience with the AbilityOne Program.
• Experience supporting or evaluating the quality systems and performance of nonprofit agencies.
• Extensive knowledge of Federal contractor requirements and quality systems is preferred.

Work Environment

Our organization offers both a hybrid work model—where employees work in our office two to three days per week and work from home the balance of the workweek—as well as a fully remote work model, depending on the job requirements.

Employee Benefits

We offer a comprehensive employee benefits package that includes paid holidays, vacation time, sick leave, medical, dental, and vision insurance, a solid retirement plan, and more!

Accessibility Support

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability, please contact us at Human Resources View phone number on ziprecruiter.com or View email address on ziprecruiter.com.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our EEO Policy -01/eeo-policy.pdf.