Seasonal Part-Time Box Office Representative

This is a seasonal, part-time position scheduled to run through December 31, 2026. Working closely with the Box Office Coordinator and Senior Box Office Representatives, the Box Office Representative will strive to deliver an elevated patron experience, to promote all Dallas Theater Center productions, and to resolve patron issues in a timely manner. Initial training will require being in the office two days a week. After training is complete, this role will have a hybrid work schedule with the requirement to work in the office one day a week and remotely at the discretion of the supervisor. This role will be required to work some nights and weekends at DTC performances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sell and exchange performance and event tickets Answer ticket office phones daily Manage subscriber seats and single ticket sales Assist with mobile Box Office sales Be fully versed in operating Tessitura Answer all ticketing questions from patrons and DTC employees Understand and enforce all ticketing policies including employee comp usage Attend a performance of all DTC productions Assist Box Office Coordinator with patron concerns and issues Be familiar with all DTC performance spaces Assist Front of House when needed Perform work in a manner that is consistent with DTC’s Mission, Vision, and Values Be an active participant in DTC’s work towards equity, diversity and inclusion and becoming an anti-racist organization Some nights and evenings are required Other duties as assigned This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments.

SKILLS AND KNOWLEDGE REQUIREMENTS

Excellent customer service and communication skills Basic understanding of computer programs (Word, Excel, Google Suite, etc.) Desire and ability to work as part of a team Ability to work under pressure Demonstrated commitment to equity, diversity, and inclusion. An appreciator of theater and an advocate for its value for the community.

EDUCATION AND EXPERIENCE REQUIRED

Previous customer service or sales experience preferred Experience using Tessitura or other ticketing software programs preferred Ability to speak Spanish is a plus

PHYSICAL REQUREMENTS

Ability to stand or sit for extended periods of time, as job duties require. #J-18808-Ljbffr Dallas Theater Center