Bilingual Order Management Specialist

EHC is looking for a Bilingual Order Management Specialist for a Client in the Houston Area Status: Full-Time Start Date: 08/10/2026 Schedule Hours: 8:00 AM - 4:30 PM, Monday through Friday Work Arrangement: Hybrid (1 day in office, 4 days remote) Requirements Must be bilingual in English and Spanish Local candidates only Position Overview We are seeking a detail-oriented and customer-focused Order Management Specialist to ensure accurate and timely order processing while delivering exceptional customer support. This role serves as a critical liaison between customers and internal teams, managing order inquiries, resolving discrepancies, and ensuring compliance with established policies and customer requirements. The ideal candidate will possess strong analytical and problem-solving abilities, exceptional attention to detail, and the capability to manage multiple priorities in a fast-paced environment. Success in this position requires effective communication, sound judgment, and a proactive approach to identifying, troubleshooting, and escalating issues to provide a seamless customer experience and support efficient order fulfillment. Key Qualifications The hiring manager is seeking candidates with the following experience: Strong customer service orientation Proven problem-solving skills with the ability to proactively move orders through the process Accurate data entry and order entry experience Ability to interact with international clients, particularly in Latin America and Mexico Interest in learning and supporting international shipping processes Job Responsibilities Process and maintain customer purchase order data received through multiple order channels, including manual entry, EDI, eCommerce platforms, and automation tools. Learn and manage increasingly complex order processing systems and procedures. Resolve order exceptions and holds within established service level expectations to minimize delays and backlog. Monitor and clear assigned order holds, including credit, pricing, inventory, and compliance issues, to support on-time order fulfillment. Provide accurate, complete, and timely information using established tools, procedures, and team standards. Maintain all order-related records in accordance with company policies and compliance requirements. Identify and assess customer needs to deliver a positive customer experience. Respond promptly and thoroughly to customer and sales inquiries while meeting response-time expectations. Follow established communication procedures, guidelines, and policies. Demonstrate a commitment to customer satisfaction by providing high-quality service and support. Required Skills & Experience High School Diploma or equivalent Minimum of 2 years of customer service experience Proficiency with Microsoft Outlook and Microsoft Teams Experience with detailed alphanumeric data entry Fluent in both English and Spanish, with the ability to support customers professionally via phone, email, chat, and in person Preferred Qualifications Associate's Degree Familiarity with CRM and ERP systems Experience troubleshooting and resolving issues within an ERP environment Core Competencies Strong customer focus and ability to adapt to different communication styles and personalities Excellent verbal and written communication skills Strong organizational skills with the ability to multitask, prioritize, and manage time effectively Attention to detail and commitment to accuracy Analytical and problem-solving capabilities Ability to work independently and collaboratively in a team environment #J-18808-Ljbffr Elevate Human Capital