One Stop "Summer" Student Specialist

One Stop "Summer" Student Specialist

Student Specialist will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers. It will allow students to gain applicable experience in customer service and office applications for resume building. Students will be expected to work a minimum number of hours during the summer term, and will have an opportunity to continue employment during the academic year.

Essential Duties

• This position requires a strong working knowledge of One Stop's service areas. Student Specialists complete a comprehensive training program.
• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment.
• Assist with on-campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.

Required Knowledge, Skills, and Abilities

• Experience in a customer service/call center position is helpful.
• Sensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
• Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.

Preferred Qualifications

• Undergraduate Student at Miami University
• In good academic standing
• College Work-Study eligibility

Additional Position Information (if applicable)

• Summer Availability Required (Summer/Winter: Maximum 40 hours per week)
• Academic Year: Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week)

Required Application Documents

Resume

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.