Claim Specialist - Property Field Inspection

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We’re moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you’ll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Grow Your Skills, Grow Your Potential Learn and grow with State Farm’s technology and supportive culture. Responsibilities Conduct on‑site inspections and assessments of property damages for both residential and commercial claims. Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently. May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions. Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally. Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process. Investigate and adjust both personal and commercial property claims with exposures up to $500,000. Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations. Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines. Where you’ll work This position is located in Jonesboro, AR. It is a Remote‑Field role; you will work from home and use a mobile office/vehicle for in‑person appointments. While the primary work location is in the field, there will be opportunities for virtual work from home and occasional travel outside your assigned territory. Hours are flexible; candidates must be willing to work variable schedules, overtime, and irregular hours as needed. Qualifications Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims. Strong knowledge of property insurance policies, coverage, and claim handling practices. Knowledge of both residential and commercial building construction. Familiarity with local regulations and compliance requirements in your assigned territory. Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders. Proven effective communication skills to handle difficult or emotional conversations with a customer‑minded focus. Proven ability to assess damages, estimate repair costs, and negotiate settlements. Detail‑oriented with strong organizational and analytical skills. Proficient in using claims management software and other relevant tools. Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights; ability to crawl in tight spaces. May be required to complete Rope and Harness Safety Training. A valid driver’s license is required. Preferred Bachelor’s Degree in a related field or equivalent work experience. Experience in handling complex or high‑value claims. Construction background. Water mitigation inspection experience. Experience with Xactimate or XactContents. Additional Details Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record checks, and background checks required in various states. State Farm has introduced new pre‑employment assessments; candidates that have taken an assessment before may be asked to participate in additional testing. Our Benefits Because work‑life balance is a priority at State Farm, compensation is based on our standard 38‑45 hour work week! Potential starting salary range: $59,059.65 – $90,000.00 annually. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary. Annual raise and bonus. Health and wellness programs: most healthcare premium paid; multiple health plan options; 100% coverage for preventive care; vision, dental, telemedicine, and mental health support. Educational benefits: industry‑leading training, tuition assistance, employee resource groups, mentoring. Family and life benefits: fertility/IVF/adoption assistance, college coaching, discount programs, financial workshops, free financial coaching. Generous time‑off policies: up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, community service days. Giving back: Matching Gift Program, Good Neighbor Grant Program, Employee Assistance Fund. Retirement planning: free financial advisors; 401(k) with company contributions up to 7% of salary. See State Farm Careers for more information on benefits, locations, and hiring process. #J-18808-Ljbffr