Library Technical Assistant - Kingsgate - 30 Hours

Library Technical Assistant

King County Library System (KCLS) is seeking a motivated, skilled, and passionate Library Technical Assistant (LTA) to provide service to the Glacier region of the King County Library System. This position is based at the Kingsgate Library.

As a Library Technical Assistant (LTA), you will have the opportunity to:

• Serve as a first point of referral for material handling issues
• Provide directional assistance to patrons by checking and locating requested materials, programs, and services, in person, over the phone, and online
• Assist patrons with library accounts and technology
• Troubleshoot the Automated Material Handling (AMH) system
• Uphold and practice the principles of intellectual freedom
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate

The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience, strong communication skills, and be comfortable and confident working directly with diverse communities. Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

Schedule:

Monday, 9:45am-6:15pm Wednesday, 11:45am-7:45pm Thursday, 9:45am-5:45pm Saturday, 10:45am-6:15pm *All shifts worked at Kingsgate Library

Schedules are subject to change based on business needs.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email View email address on click.appcast.io. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.