Senior Desktop Support Technician

Senior Desktop Support Technician (On-Site & Travel Role | Multi-Site Support) Contract to Hire We are seeking an experienced Senior Desktop Support Technician to provide advanced technical support across a dynamic, multi‑site environment. This role serves as a key escalation point for complex IT issues and supports end users both on‑site and remotely. The ideal candidate is hands‑on, customer‑focused, and comfortable working in fast‑paced environments with frequent travel. Key Responsibilities Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot and resolve hardware, software, operating system, and network connectivity issues Image, configure, deploy, and maintain Windows workstations and related devices Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Perform device installations, upgrades, replacements, and workstation setups across multiple locations Travel up to 50% in‑state to support branch offices and remote sites Act as an escalation point for Help Desk and Desktop Support teams Collaborate with infrastructure, network, and security teams on technical issues Create and maintain technical documentation and knowledge base articles Mentor junior technicians and contribute to process improvements and IT best practices Qualifications 4–6+ years of experience in desktop or end‑user IT support Required: CompTIA A+ and CompTIA Network+ certifications Strong knowledge of Windows and macOS operating systems Experience supporting Microsoft 365 and enterprise applications Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi) Experience with Active Directory, Azure AD, and endpoint management tools (Intune, SCCM, etc.) preferred Experience with ITSM/ticketing systems (ServiceNow, Jira Service Management, ManageEngine, etc.) Strong troubleshooting, communication, and customer service skills Valid driver’s license and ability to lift up to 50 lbs What We Offer Opportunity to work in a highly visible senior support role Exposure to diverse environments across multiple locations Hands‑on technical challenges and escalation‑level support work Opportunities to mentor and influence IT support processes If you enjoy solving complex technical issues, working directly with end users, and supporting a distributed environment, we’d like to hear from you. #J-18808-Ljbffr CB Partners, LLC