Patient Appointment Scheduler

Job Description

Job Description

Description: We are seeking a highly organized Patient Appointment Scheduler with a strong commitment to patient care. The Patient Appointment Scheduler is responsible for coordinating patient appointments in a courteous, efficient, and timely manner. This role serves as the first point of contact for patients and ensures accurate scheduling based on provider availability and patient needs. The Patient Appointment Scheduler also verifies insurance information, processes referrals, and works collaboratively with clinical and administrative staff to support a smooth patient experience.

  Our Culture:  Inspire hope. Build your legacy. Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS offers comprehensive care across 30 locations in Florida. The team includes many “Top Doctors” recognized by Castle Connolly for their clinical excellence and dedication to the communities they serve. This is a great organization to be a part of, so come join the team! As we continue to grow, we are seeking a Patient Appointment Scheduler to join our team and support our mission.

Essential Duties: • Greet patients and schedule patient appointments efficiently, considering physician availability and patient preferences • Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy • Maintain accurate patient records, ensuring all necessary information is collected and updated in the system • Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information • Verify patient insurance coverage and communicate any relevant information to patients’ chart • Work closely with medical and administrative staff to ensure smooth patient flow and resolve scheduling conflicts effectively • Process referrals as ordered by providers, including obtaining necessary authorizations and ensuring timely follow-up. • Address patient concerns and complaints promptly and escalate complex issues to the appropriate personnel when necessary • Maintain operations by following policies and procedures, reporting needed changes • Assist with other administrative tasks as assigned by management • Other duties as assigned. 

Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management.

Qualifications: • High school diploma or equivalent required. Additional certification in medical office administration or related field is a plus. • Proven experience in a healthcare setting, preferably in appointment scheduling or customer service role. • Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals. • Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment. Page 1 of 2 • Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism. • Proficiency in using scheduling software and electronic medical records (EMR) systems. • Meticulous attention to detail to ensure accuracy in patient records and scheduling. • Ability to collaborate effectively with colleagues and contribute to a positive work environment. • Willingness to adapt to changing priorities and work schedules as needed.

Physical Demands: The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office noise levels. While performing the duties of this job, the employee may occasionally be exposed to sounds such as ringing phones, office equipment, and conversations among colleagues.

EEO Statement: It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!