Network Engineer

Network EngineerTitle: Network EngineerLocation: Washington, D.C.Principal Accountabilities:Work closely with both government and contractor staff to meticulously document the current USSS infrastructure with documentation to include device configurations, routing specifications, protocol distributions, and procedural checklists.Provide comprehensive network technical support, assist with specific network-related tasks and carry out regular maintenance operations to ensure optimal network functionality and securityParticipate in planning, implementing, and managing network IT refresh and modernization activities, in routine engineering meetings with network peers, cybersecurity, servers support, desktops support, government customers, and vendors.Develop and maintain standard operating procedures and other technical documentation, which requires government review and approval.Provide high-level (tier-3 or tier-4) technical support to address and resolve complex network, system, or end-user related issues, provide after-hours support too.Provide daily operational support, maintain a log of all issues and resolutions in the USSS ticketing systemProduce after-action reports following significant troubleshooting effortsSupport and maintain the innovation lab and schedule and conduct new deploymentsSchedule and conduct CONUS/OCONUS/MAN/LAN-wide refreshes and evaluate replacement technologies and provide feedback for refresh as well as configure and test new or replacement gearCoordinate schedules with Government counterparts for shipping of gear and for testing and turn-up.Enhance network services and support capabilities by maintaining high network uptime to support uninterrupted Secret Service operationsDeliver technical expertise in network-related projects, including upgrades and integrations ensuring alignment with organization strategic goals.Design secure and maintain robust network systems that support the agency's core missions of protection and investigation.Provide weekend support for tasks such as cutovers and system maintenances when deemed necessary.Experience, Skills and Knowledge/Requirements:Must demonstrate proven competence in network engineering and technical support and be capable of performing at the highest levels in dynamic and secure environmentsSubject Matter Expert in network hardware & software configurations and supportPossess 15 years' experience in troubleshooting & supporting end-user and/or systems requiring timely solutions.Possess 15 years of demonstrated expertise in project planning and best practices setups, change management procedures, system design and configuration planning practices and outage analysis and streamline incident resolution.Possess 10 years familiarity with Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) security standards and able to incorporate into IT solutions.Possess 10 years of demonstrated expertise in LAN, WAN, MAN, load balancing & Wireless administration.Possess 10 years demonstrated knowledge utilizing network diagnostic and management tools to include packet and traffic analysis network environments.Possess 10 years demonstrated working knowledge of both Verizon and AT&T WAN (MPLS, vBNS), escalation and circuit management processes.Possess 5 years' specialized experience with up-to-date training in Juniper, Riverbed, F5, and Nutanix products.Demonstrated expertise in technical communications with a strong desire to achieve customer satisfaction; will work alongside USSS staff from the Network, Cyber Security and/or Server branches to provide technical support.Demonstrated expertise in Software Defined Networking product and support, and expertise in hyperconverged network product and support.Demonstrated experience as a technical writer with excellent documentation skillsPlace of Performance: USSS Headquarters and occasionally at other USSS facilities located within the Washington D.C. Metro area.