Operations Supervisor

Operations Supervisor

The Operations Supervisor is overall responsible for customer service representation, account management for existing accounts, inventory management, and logistics management. He/She ensures all day-to-day operations are running smoothly and efficiently, and result in high customer satisfaction. The Operations Supervisor reports directly to the General Manager.

Key Responsibilities

-Customer Service Representative, act as the inside-sales and operations liaison with the customers, identify and take ownership of customers' needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Issue quotations for new RFQ's -Keep RFQ trackers up-to-date and chair the RFQ review meeting -Entry of customer orders, place internal purchase orders to our sourcing offices, and tracks on-time performance -Organize and chair operations review meetings with customers -Inventory Management, ensure an optimal inventory level to secure a continuous supply to the customer while avoiding excess inventory -Schedule and monitor incoming shipments from overseas sourcing locations -Schedule outgoing domestic shipments to the customers, including order picking where needed -Continuous improvement of the company's operational processes -Office administration

Requirements

- Bachelor's degree in Engineering, Business Administration, Operations Management, Quality Management, or related fields - An additional degree in Business is a plus. - 10+ years of experience in operations management or a related field. - Empathetic, able to put him/herself in the customer's shoes and advocate for the customers within the company - Problem-solving mentality - Strong organizational skills and attention to detail - Excellent communication and interpersonal skills - Ability to work independently, but also a strong collaborator with global peers - Proficient in Microsoft Office and other relevant software programs - Ability to multi-task and handle multiple projects simultaneously