ICQA Associate

Overview As a member of the ShipBob Team, you will… Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike : ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose : Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: Fort Worth, TX Role Description This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day‑to‑day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA. What you’ll do Investigate inventory discrepancies reported by the Operations team. Perform physical inventory cycle counts and reconcile inventory variances. Communicate updates and relay important operational information about clients directly to ICQA Lead. Resolve merchant facing requests around inventory related issues. Comprehension of cycle counts and inventory control processes according to written SOP’s. Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness. Additional duties and responsibilities as necessary. What you'll bring to the table Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion. Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances. Possesses effective written and verbal communication skills; displays reading comprehension skills. Displays the ability to multitask and handle multiple issues at the same time without stress. Displays attention to details. Ability to lift up to 50 lbs without any health limitations. Able to stand and walk continuously during and up to an 8‑10hr shift. Able to bend, stoop, reach above, and push/pull frequently. May be required to flex into other departments as needed. Perks and Benefits Medical, Dental, Vision & Basic Life Insurance 401K Match Weekly paycheck with paid overtime eligibility Pay Progression Program Paid Time Off & Sick Time Off Comprehensive Benefits Package See Our High-Performing Culture (Instagram @lifeatshipbob) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. Learn more about our core values and how we perform at a high level in our day‑to‑day work on our Culture page About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest‑growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis. #J-18808-Ljbffr Menlo Ventures