Customer Success Admin/Returns Assistant (Lake Forest, CA)

We're Hiring - Customer Success Administrative/Returns Assistant (Lake Forest, CA) We’re looking for an energetic and hard‑working team‑player with extreme attention to detail, who enjoys doing a wide range of tasks and solving problems. In this position you will wear many hats and fill in on various tasks and projects – ranging from returns coordination and processing, corresponding directly with customers via phone and email, and assisting operationally when needed. What You Will Be Doing Receiving, inspecting, and processing all returns Reaching out to vendors regarding RMAs and defective items Organizing data and assisting with projects in Microsoft Word/Excel and G Suite Coordinating RMA logistics and packaging requests Coordinating with Fulfillment and Finance teams regarding refurbished products and refunds Communicating with vendors and customers Helping out in other roles as needed What You Need for this Position College degree Experience with or interest in returns management and refurbishment workflows Exceptional communication skills, including writing and speaking Problem‑solving skills Must be able to lift 30 lbs, sit/stand for long periods, restock returned inventory, and move machines as needed Passion for helping a growing business A desire to be part of an entrepreneurial environment High degree of autonomy – empowered to make decisions and improve the company every day Desire to delight, help, and inform customers every day Interest in or experience with 3D printing, Help Desk software, and technical/mechanical issues is a plus What's In It for You Be on the ground floor of a startup Casual work environment and dress (t‑shirts, shorts, and sandals) Catered lunches every Wednesday Unlimited advancement and growth opportunity All the free snacks and soft drinks you can consume Potential for equity/stock at fast growing startup Company‑sponsored health insurance PTO 401(k) with match MatterHackers is an equal‑opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr MatterHackers Inc.