Call Center Supervisor

Bilingual On-Site SupervisorSurge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.We are looking for a Bilingual On-Site Supervisor who is self-motivated, eager, and has the passion for helping people reach their goals!Schedule: Full-time (40 hours per week) 6:00am - 4:00amPrimary Functions & ResponsibilitiesMust be able to speak, read and write in English and Spanish.Effectively meeting the temporary help and/or training needs of a major SURGE ClientDelivers high quality service to the customer and temporary employeesDevelops and retains business by providing outstanding customer servicePerforms a variety of administrative tasksMonitor attendance of employeesProcess and assist with Workers Compensation claimsReconcile invoices from all vendorsOther duties as assignedQualifications & SkillsHigh School diploma requiredProven leadership/success in a previous managerial roleExceptional customer service skills and the ability to build/enhance successful business partnershipsMinimum 1-2 years experience in a supervisory role or 3-5 years in customer service experienceMust have great communication and customer service skillsMust have administrative skillsExperience in performing background checks, I 9, and E VerifyProficiency in Microsoft Word, Excel, PowerPoint, Outlook and InternetEqual Opportunity EmployerSurge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.