Integration Manager

Company: Thrive Physical Therapy Partners (a TDP Portfolio Company) Position Summary The Integration Manager serves as a hybrid operational leadership and execution role within the Integrations team, responsible for driving integration activities from pre‑close through post‑close stabilization. This role leads partner‑facing integration efforts, manages cross‑functional coordination across internal departments, facilitates employee transition and onboarding discussions, and ensures operational milestones and deliverables are successfully executed throughout the integration lifecycle. Acting as a primary liaison between prospective partners and Thrive’s internal teams, the Integration Manager balances hands‑on tactical execution with relationship management, operational discovery, and integration ownership in a fast‑paced, high‑growth environment. Essential Duties and Responsibilities Project & Timeline Ownership Own and manage integration timelines within Monday.com, ensuring alignment across pre‑close and post‑close milestones. Lead recurring integration meetings with internal departments and external partners, establishing agendas, priorities, and follow‑up actions. Drive engagement and accountability across cross‑functional workstreams including Payroll, Finance, Operations, HR, RCM, IT, and Compliance. Identify operational risks, delays, dependencies, or blockers and proactively coordinate resolution efforts. Represent Thrive and the Integrations team in partner meetings, onboarding discussions, and onsite presentations to ensure alignment on expectations, timelines, and transition readiness. Maintain visibility into integration progress and Escalate concerns appropriately to leadership when needed. Operational Discovery & Transition Leadership Conduct operational discovery discussions with prospective partners and staff to understand workflows, staffing structures, systems, operational processes, and transition considerations. Identify operational risks, employee experience concerns, onboarding dependencies, and workflow gaps that may impact integration success. Translate operational findings into actionable follow‑up items and transition plans for internal departments. Facilitate employee transition conversations related to onboarding expectations, payroll conversion, benefits enrollment, retirement plans, PTO transitions, and onboarding processes. Support change‑management efforts by helping employees and partners navigate organizational transition with clarity, responsiveness, and professionalism. Partner closely with Operations and leadership teams to ensure continuity of day‑to‑day practice operations throughout the integration process. Tactical Execution & Partner Support Serve as a primary point of contact for prospective partners throughout the integration process, delivering a responsive, professional, and “white glove” onboarding experience from announcement through closing day. Provide hands‑on support for onboarding logistics, systems access, credential collection, vendor transitions, and navigation of internal processes. Execute operational and administrative integration tasks including ADP onboarding setup, employee data collection, survey distribution, onboarding imports, documentation management, and delivery of transition materials. Support operational transition activities such as bill‑pay coordination, access management, vendor onboarding, and implementation follow‑up systems. Assist with onsite and remote go‑live support to ensure operational readiness and successful day‑one execution. Maintain organized and accurate integration documentation, partner notes, and transition records within centralized systems. Conduct ongoing operational diligence throughout the integration lifecycle to ensure alignment with transition requirements, timelines, and organizational objectives. Collect, organize, and validate documentation, operational data, and partner deliverables required for successful onboarding and transition execution. Proactively follow up on outstanding items, clarify inconsistencies, and Escalate risks to maintain integration momentum. Monitor diligence workflows, implementation dependencies, and onboarding milestones to ensure visibility and accountability across all stakeholders. Support continuity between diligence findings and operational execution by communicating key integration considerations to internal teams. Cross‑Functional Coordination Serve as a liaison between partners and internal departments to facilitate alignment, communication, and timely execution of integration activities. Coordinate cross‑functional collaboration across Payroll, Benefits, HR, Finance, Operations, IT, Compliance, and RCM teams. Drive follow‑up and accountability across departments, helping maintain integration momentum in a fast‑paced environment. Prepare internal transition documentation, operational summaries, and handoff materials to support post‑close stabilization. Participate in integration planning discussions, status reviews, and organizational readiness meetings. Ability to travel domestically up to 25%, including occasional overnight travel, as needed to support integration activities and onsite partner engagement. Performs other related duties as assigned to support the team and organizational goals. Qualifications Bachelor’s degree required, with at least 5 years of experience in project coordination, client onboarding, or integration/implementation roles—ideally within a customer service‑oriented environment. Experience working within healthcare, private equity‑backed, or other client/service‑oriented environments is preferred but not required. Excellent organizational abilities, prioritization skills, and attention to detail. Ability to adapt quickly to changing needs/timelines without loss of momentum. Strong demonstrated verbal, written, and presentation communication skills. Technical Skills Proficient in Microsoft Office Suite, including Word, Excel, SharePoint, PowerPoint, and Outlook Comfortable with virtual meeting platforms, including setup, hosting, and participation protocols Familiarity with project management tools such as Monday.com Experience with CRM software is a plus Physical Requirements Must be able to travel domestically via plane and motor vehicle, up to 25% travel may be required. The person in this position needs to occasionally move about inside the office to access filing cabinets, supplies, and office machinery. This role requires frequent communication with partners and managers at remote locations via email and phone, with the ability to exchange clear and accurate information. Work Location Hybrid - Chicago, IL #J-18808-Ljbffr