Box Office Manager

POSITION: Box Office Manager DEPARTMENT: Box Office FLSA STATUS : Salary/Exempt/Full-time Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE ESSENTIAL DUTIES AND RESPONSIBILITIES Support the daily operations of the Box Office, providing direction, coaching, and support to the Box Office management team and ticket sellers. Recruit, train, schedule, develop, and evaluate part-time Box Office team members, fostering a culture of accountability and exceptional guest service. Ensure compliance with Legends Global policies, ticketing procedures, financial controls, and audit standards. Build, manage, and maintain all ticketed events within the Ticketmaster Host, Archtics, or AXS systems, including event manifests, pricing, scaling, inventory management, holds, and on-sale execution. Partner with promoters, talent buyers, and internal stakeholders to develop ticketing strategies, sales forecasts, and event configurations that maximize revenue and guest accessibility. Oversee all ticket inventory, complimentary tickets, ADA seating, premium seating, group sales allocations, and internal ticket requests. Manage daily ticket sales reconciliation, financial reporting, event settlements, and secure cash handling procedures while maintaining accountability for all Box Office funds. Prepare and distribute accurate daily ticket counts, event settlements, revenue reports, attendance summaries, and other operational reporting. Coordinate ticketing initiatives including fan club presales, venue presales, VIP packages, promotional offers, artist holds, and marketing campaigns. Execute venue presale communications, including setup, distribution lists, and promotional coordination with Marketing and Event teams. Manage ticket printing and distribution for sporting events, concerts, family shows, special events, marketing initiatives, and promotional programs. Monitor staffing levels to ensure efficient labor utilization while delivering exceptional guest service during event operations. Oversee Box Office operations before, during, and after events, ensuring efficient guest flow and resolution of escalated guest concerns. Coordinate maintenance and troubleshooting of ticketing equipment and systems, escalating issues as necessary to minimize operational disruption. Maintain accurate event documentation, archival records, and operational files in accordance with company standards. Continuously identify opportunities to improve Box Office processes, operational efficiency, and the overall guest experience. SUPERVISORY RESPONSIBILITIES Manage Full- and Part-Time Supervisors, Cashiers, Ticket Sellers, and other Box Office staff. Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. QUALIFICATIONS Success in this role requires a passion for delivering exceptional guest experiences while leading a high-performing box office team in a fast-paced entertainment environment. The ideal candidate thrives under pressure, communicates effectively, adapts quickly to changing event needs, and maintains accuracy while balancing guest service, ticketing operations, and financial accountability. These qualities are essential to creating seamless experiences for fans, guests, promoters, and internal partners at every event. EDUCATION AND/OR EXPERIENCE Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience. Three (3) or more years of progressive Box Office leadership experience in an arena, stadium, theater, performing arts center, or other live entertainment venue. Minimum three (3) years of supervisory experience leading full-time and part-time Box Office staff. Demonstrated experience using AXS, Ticketmaster Host, and Archtics ticketing systems required. Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures. Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment. Working knowledge of ADA ticketing regulations and industry best practices. Demonstrates professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment. SKILLS AND ABILITIES Advanced knowledge of Ticketmaster Host, Archtics, and computerized ticketing operations. Strong financial acumen with experience in reporting, reconciliation, settlements, and cash management. Exceptional guest service, conflict resolution, and relationship-building skills. Proven leadership, coaching, and employee development abilities. Excellent organizational skills with the ability to manage multiple events, deadlines, and priorities simultaneously. Strong analytical and problem-solving skills with a high level of accuracy and attention to detail. Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint. Excellent verbal and written communication skills. Ability to learn new technology and adapt to evolving ticketing systems and operational processes. Ability to work collaboratively across departments while maintaining confidentiality and professionalism. Other duties may be assigned. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: Jacksonville, FL Office environment High noise level Exposure to the weather conditions In and out of doors several times a day Exposure to heat and cold, dust, pollen, fumes Irregular hours and travel between facilities locally may be required Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event schedules PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific physical demands of the job include occasional sitting, focusing on and operating a personal computer several times a day, the ability to read printed words and numbers in printed form and on computer/terminal monitor, communicating by telephone for up to 30 minutes at a time on a daily basis, stand several times a day for up to five minutes to operate copier, fax machine, hearing sufficient to clearly hear voices, alarms, bells and horns; daily standing and walking for up to 15 minutes at a time to move throughout the facility and service events and write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr