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Office Manager

Full-time

Pac Plumbing, Heating, & A/C

Staten Island, NY

Office Manager

Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.

Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!

Our Office Manager  will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!

At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach!

What we offer:

  • Competitive salary 
  • Amazing 401k 
  • Your birthday is a paid day off!
  • Paid wellness days
  • Holiday and vacation pay
  • Paid training
  • Profit-sharing program
  • Hours 7:30 am – 5:30 pm

Responsibilities:

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues, and promoting the brand. 
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor, with a sense of urgency, who also loves to win as a team.

We are an equal opportunity employer.

Apply
Vacancy posted 14 hours ago
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